WHO WE ARE AND OUR WAY OF WORKING:
We are strong brand advocates who thrive to role model growth and change mindset, bringing thought leadership and local points of view to the curation of impactful learning & development experience for our frontline team. We drive synergies in our solutions with global/regional directives to effectively achieve local HKMO priorities.
What impact you can create at Chanel:
To Inspire and drive the growth of our people in retail to enable them to convey the CHANEL difference and in turn, inspire our clients; in ways that constantly raise the bar in the realm of ultimate luxury, you will play a key role in the team:
As a Subject Matter Expertise and a Representative of his / her own field to:
design, create concept, content and tools as well as deliver effective learning activities to retail staff in achieving overall business & retail frontline people development objectives
contribute to the in boutique learning implementation according to boutique / cluster strategy
communicate, orchestrate and influence stakeholders locally, regionally and globally to make sure local needs & priorities being addressed while comply with the House standard and direction
Execute and cascade down the Learning Strategy and Plan as driven by Retail L & D Lead and Managers
Elevate the efficiency and effectiveness of BLENDED learning approach and DIGITAL learners’ experience which ultimately supports retail frontline on deploying The CHANEL DIFFERENCE onto the client journey and a sustainable learning culture
Be transversal to work and input collectively across ALL SME Learning Topics
Cultivate self-driven learning culture with growth & change mindset to facilitate frontline continuous growth and development
Drive & influence retail leaders to own frontline people development as well as learning implementation for strengthening and enhancing client experience
You are energised by:
Strong learning and development planning
Organizing and prioritization skills
Ideation / Initiation with good stakeholder management, and communication skills
Influential and Coaching Skills to motivate and inspire others to embrace changes and go beyond
Program design and delivery in blended learning approaches with strong ROI in mind to drive sustainable behavior changes
Capability to deliver all kinds of Product, Service & Selling, SOFTSKILL Technique.
Good facilitation & engagement skills to inspire others
Analytical and problem solving, good business acumen
Project management in matrix organization
Live with and deliver under complexity and ambiguity
What you will bring:
Passion on learning and people
Able to bring in positivity through teamwork, self-growth & the change catalyst mindset
Appreciation and passion for aesthetics, arts, craftmanship and ultimate luxury
Client-centric with a drive for high quality and to constantly exceed expectations
Degree is a must, advanced with up-to-date learning & development certificate / professional certification on Fashion / Beauty / Watch / Jewelry
5+ years’ experience in all round learning and development function; and coaching others
State-of-the-art tools and technology in the learning experience
Knowledge on retail, service industry, watches, jewelry, and fashion. Experience on Learning and development with multinational corporation preferable
Key Interactions / Stakeholders:
Internal
HKMO Business Division – Department / Specialist function leads
HKMO Retail leaders (Area Managers, POS leaders)
HKMO Retail Learning Community (Office Learning Team; Retail Learning & Development Partners)
HKMO P&O – HRBPs, PE
Global & Regional – Division Education Team
External
Consultants, Vendors, Contractors
At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.
Skills Required
- Degree in relevant field is a must
- Advanced learning and development certification
- 5+ years' experience in learning and development
- Experience coaching others
- Knowledge of retail and service industry
What We Do
CHANEL is a private company and a world leader in creating, developing, manufacturing and distributing luxury products. Founded by Gabrielle Chanel at the beginning of the last century, CHANEL offers a broad range of high-end creations, including Ready-to-Wear, Leather Goods, Fashion Accessories, Eyewear, Fragrances, Makeup, Skincare, Jewelry and Watches. CHANEL is also renowned for its Haute Couture collections, presented twice yearly in Paris, and for having acquired a large number of specialized suppliers, collectively known as the Métiers d’Art. CHANEL is dedicated to ultimate luxury and to the highest level of craftsmanship. It is a brand whose core values remain historically grounded on exceptional creation. As such, CHANEL promotes culture, art, creativity and “savoir-faire” throughout the world, and invests significantly in people, R&D and innovation. At the end of 2019, CHANEL employed more than 28,000 people across the world.
