Learning and Development Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

New England charm in the heart of historic Boston. Located alongside the Victorian brownstone homes of the Back Bay neighbourhood, Four Seasons Hotel Boston is the ideal base for exploring “America’s Walking City,” with top attractions just steps away. Follow the Freedom Trail, shop the renowned boutiques of Newbury Street or simply relax in your newly renovated room overlooking the historic Public Garden, Beacon Hill and the gilded dome of the State House.

Top of Market Pay & Free Medical and Dental Coverage!

Join a diverse and talented team in Boston 

We are seeking individuals who are warm, hospitable and start with the heart. The company's guiding principle is the Golden Rule – do unto others, as you would have them do unto you. Candidates will have an opportunity to be a part of a cohesive and dynamic team with opportunities to build a successful career. We empower our employees to be themselves, and become masters of their craft. At Four Seasons, we ensure that your employee experience is just as rewarding as our guest experience. 

The Role  

The Learning and Development Manager supports the needs of the business, guests and employees to drive service excellence. The Learning and Development manager fosters employee engagement and growth through training and supports continuous development on the job. The Learning and Development Manager will lead and facilitate the onboarding of new employees to ensure a seamless welcome to Four Seasons Hotel Boston.

Desired Skills

• Strong Business Partner: has strong business acumen and understanding of business goals in order to assist leaders in solving organizational, people and change priorities.

• Cultural Engagement Expert: has a keen awareness of and understands the business value of a highly engaged employee culture, and can leverage sound and consistent P&C policies and processes to foster and drive an engaged culture.

• Strategic Problem Solver: easily navigates between the development of long-term strategy and short-term tactical needs required to deliver business and people goals.

• Excellent Communicator & Change Agent: highly skilled in all modes of communication with ability to communicate clearly and concisely. Understands the value of diverse input from stakeholders and can productively challenge status quo to achieve improvement and change.

• Champion of Operational Excellence: creates and delivers effective and efficient People processes and services balancing unique business needs with consistency and economies of scale.

What to Expect from Your Work Experience

• Top of market pay.

• FREE Medical and Dental insurance for you and your eligible dependents.  

• Have career growth opportunities both within Four Seasons Hotel Boston and worldwide with our company.

• Get to experience other Four Seasons Hotels and Resorts through the complimentary room nights program.

• Complimentary meals at our employee cafeteria.

• 401k participation with company matching program.

• Complimentary Life insurance.

• Vacation & Paid Sick Time Off.

• And much more!

Learn more about our property and what it is like to work at Four Seasons by visiting: 

http://www.fourseasons.com/boston 

https://www.facebook.com/FourSeasonsHotelBoston 

https://www.twitter.com/FSBoston 

http://jobs.fourseasons.com 

https://www.linkedin.com/company/four-seasons-hotels-and-resorts 

https://www.facebook.com/FourSeasonsJobs 

https://twitter.com/FourSeasonsJobs .

We look forward to receiving your application! 

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdfUnder Massachusetts law, an employer may not require or demand, as a condition of employment, prospective employment or continued employment, that an individual submit to or take a lie detector or similar test. An employer who violates this law shall be subject to criminal penalties and civil liability.