Learning and Development Manager

Position Summary:

Oversees the overall training operations of the Learning and Development Department and provides tactical plans to the Global Head. Responsible for executing the entire training process, needs assessment, development and/or outsourcing of training programs, including content, delivering of training programs and evaluation of the effectiveness of training. The lead in maintaining the company’s learning and development program, acting as the primary contact for team members and managers.

Responsibilities:

• Assists the Global Head in managing the department's training programs including planning, developing, and executing.
• Manages the overall coordination, production, and use of training materials for the training programs and ensures their consistency of use.
• Manages the requirements of the department's courses and liaises with appropriate contacts for improvement.
• Manages one or more Learning and Development Officers, Officers, and Associates. Oversees the recruitment, coordination, contracting, and support of the Learning and Development team.
• Assist in the delivery of training courses where needed.
• Works with the Leadership Development team to offer support and to ensure consistency in the use of materials and training practice and offer advice.
• Works closely with the Learning and Development staff to ensure the monitoring and evaluation of courses and ensure the quality of programs is the focus of all processes.
• Keeps up to date with developments in training methodology and learning and development issues in the BPO industry including e-learning.
• Oversees the roll-out and regular monitoring of training needs analysis in the department to inform the L&D Global Head of further development needs.
• Supports the Global L&D in representing the Learning and Development Department at various external events and/or forums.
• Provides feedback and support to the Global L&D Head to ensure that the needs of the staff are understood and met.
• Works with the Operations Managers/ CSMs to provide tailored curriculum for learning and development programs.
• Work with the L&D officers for coaching/mentoring and achievement of KPI targets. 
  

Qualifications:

• Leadership Development Tools, Adult Learning and Assessment of Learning Styles, Training Needs Analysis
• At least 2 years corporate work experience in a learning and development role.
• Working knowledge of MS Office applications (Excel, Word, PowerPoint, Outlook), Google Suite or any e-leraning tool.
• Above Average problem-solving and decision making skills. 
• Excellent written and verbal communication skills. 
• Excellent public presentation skills and classroom management.