Learning and Development Facilitator

Absolute Pets is looking for a Learning and Development Facilitator to join their team. Absolute Pets is a leading pet care retailer with over 190 stores nationally.  We are seeking a highly dynamic facilitator to design learning content and over see in person trainings.  The position is based in Cape Town, however national travel is required. 

Key Responsibilities

• Design and Facilitate Learning Programmes
• Develop and design engaging learning content.
• Design and lead engaging learning experiences focused on product knowledge, company policies, and customer service excellence.
• Conduct in person onboarding and ongoing training sessions.
• Ensure optimal functionality and content relevance on digital learning platforms
• Ensure all content is up to date and relevant.
• Maintain and update the annual learning calendar.

• Event Facilitation
• Plan and manage learning related events, including venue setup, supplier engagement, and budget oversight.
• Ensure smooth execution and learner engagement during events.

• Assessment and Feedback
• Evaluate learner performance through assessments and observations.
• Provide constructive feedback to support individual development.

• Evaluation and Continuous Improvement
• Develop tools to assess the impact of learning initiatives.
• Gather feedback from learners, managers, and customers to refine programmes.
• Continuously adapt learning content to meet evolving business needs.

• Learning Logistics and Coordination
• Liaise with suppliers to source and prepare learning materials.
• Organize venues, catering, and other logistics for in-person sessions.
• Coordinate with operations teams to manage learner attendance and logistics.
• On-the-Job Learning Support
• Conduct store visits to observe and coach employees in real-time, aligning performance with company standards.
• Offer actionable feedback to enhance customer engagement and sales effectiveness.
• Compliance and Administration
• Support SETA submissions by maintaining accurate training records.
• Assist with HR related projects and initiatives as needed.

Requirements

• 2–3 years’ experience in a retail or customer-facing environment.
• Prior exposure to a training or facilitation role is advantageous.
• Articulate (Storyline) experience is preferred
• Strong ability to design, deliver, and evaluate impactful learning programmes.
• Excellent communication, facilitation, and interpersonal skills.
• Creative and innovative mindset.
• Willingness to travel locally as is required.
• Passion for pet care and retail.