Learning and Development Coordinator

SUMMARY: 

The Learning and Development Coordinator supports the planning, organization, and execution of training initiatives across SMS group. This role serves as a central point of contact for all training-related activities, ensuring seamless coordination between stakeholders, trainers, and participants to deliver effective learning experiences aligned with business objectives.

DUTIES AND RESPONSIBILITIES:

Planning & Program Development

• Assist in the development and maintenance of annual training plans and calendars
• Facilitate the administrative collection and organization of training needs identified by department heads and subject matter experts.
• Coordinate and maintain training program schedules, curricula, course materials, and related documentation to support effective delivery and recordkeeping

Scheduling & Logistics

• Coordinate scheduling of training sessions, workshops, and seminars across multiple sites and time zones
• Arrange facilities, equipment, catering, and technology requirements for in-person and virtual training events
• Manage trainer availability, room bookings, and resource allocation to ensure conflict-free scheduling

Communication

• Serve as the primary point of contact for training inquiries from employees, managers, and external vendors
• Distribute training invitations, reminders, and follow-up communications to all relevant participants
• Maintain clear and consistent communication with internal stakeholders regarding program updates and changes

Administration & Reporting

• Maintain accurate training records, attendance logs, and completion data within a learning management system (LMS)
• Track and report on training metrics, participation rates, and program effectiveness
• Process vendor invoices, purchase orders, and training-related expenses in accordance with company procedures

Vendor & Stakeholder Management

• Liaise with external training providers, consultants, and certification bodies to manage schedules and internal training needs
• Assist in evaluating vendor proposals and supporting contract administration
• Build and maintain strong working relationships with internal departments and external partners

Technical & Engineering Learning Support

• Coordinate learning and development programs in support of engineering and technical departments, ensuring training content and scheduling align with operational and project demands
• Liaise with technical subject matter experts to facilitate the delivery of job-specific training related to equipment, processes, and industry standards
• Assist in organizing hands-on, simulation-based, or site-specific technical training sessions as required by engineering teams

QUALIFICATIONS:

• Bachelor’s degree in human resources, Business Administration, Education, or a related field preferred; will consider relevant work experience in lieu of a degree
• Minimum 2 years’ experience in a training coordination, administrative, or HR support role
• Proficiency in Microsoft Office Suite and experience with learning management systems (LMS)
• Demonstrated ability to utilize AI in verbal and written communication
• Detail-oriented with the ability to manage multiple priorities in a fast-paced environment
• Basic familiarity with technical or engineering concepts sufficient to effectively coordinate training programs within manufacturing, industrial, or engineering environments
• Ability to communicate and collaborate with technical subject matter experts and translate program requirements into actionable coordination tasks 
• Experience in an industrial, manufacturing, or engineering environment
• Familiarity with e-learning platforms and virtual training delivery tools
• Knowledge of training evaluation methodologies such as the Kirkpatrick Model
• Exposure to technical training programs involving equipment operation, process engineering, or skilled trades

COMPETENCIES:

• Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
• Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Occasionally required to stand
• Frequently required to sit

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.