The Learning and Adoption Knowledge Leader position at Planet DDS plays a strategic and operational role in advancing the quality, scalability, and effectiveness of end user training across the organization. This role oversees the Master Trainer Certification program, leads the execution of innovative training initiatives, and manages the content development team to ensure resources align with enterprise client workflows and product updates. A successful candidate will be passionate about delivering exceptional learning experiences that accelerate user adoption and drive client success. This role reports directly to our Senior, Director of Training.
This is a hybrid role (working 2x per week) in either our Irvine, CA, Atlanta, GA or Phoenix, AZ offices.
Job Duties:
- Lead the execution of several new learning innovation initiatives per quarter (e.g., Smart Practice Training schedule redesign, Learning experience revamp, Custom Manuals or Rebuild of the virtual Learning Center).
- Track progress of product certification programs and learning and development initiatives for Planet DDS teams, Partners & Customers.
- Conduct live and recorded trainer observations to elevate delivery standards and ensure alignment with adult learning principles.
- Provide targeted feedback and coaching to improve facilitation and learner engagement.
- Attend product meetings to gather updates and share training content alignment plans created with Director.
- Collaborate with product and enterprise teams to ensure that learning content supports timely adoption of product features.
- Cascade information from product meetings to L&A and other Professional Services teams.
- Participate twice-weekly enterprise training leadership meetings: one focused on retrospectives and one on forward-looking strategy.
- Manage daily syncs with the Content Team to review the task list and clarify priorities.
- Provide vision and oversight to up to 5 contract content contributors, ensuring alignment with organizational goals.
- Maintain the external learning portal (LMS), ensuring accurate, accessible, and up-to-date content across all products.
- Maintain and update the Content Needed Sheet with requests gathered from trainers and enterprise leads.
- Publish a weekly content update summary for internal stakeholders to ensure alignment and transparency.
- Participate in weekly Training Team Meetings to unify strategy, build morale, and share best practices.
- Conduct weekly 1:1s with the Director to discuss key priorities, goals, and performance metrics.
- Partner with the People Leader to review trainer progress on workstream goals and plan for coaching and recognition.
- 8+ years of experience in Learning & Development, Knowledge Management, or Enablement
- Strong background in training strategy, adult learning principles, project management and content development
- Experience managing teams and cross-functional initiatives
- Proficient with LMS platforms and learning tools
- Exceptional communication, project management, and facilitation skills
Preferred Qualifications:
- Experience in SaaS, dental, or healthcare technology
- Familiarity with onboarding, certification programs, and enterprise change management
- Exposure to training in high-growth or client-facing environments
Top Skills
What We Do
Planet DDS is the leading provider of cloud-based dental software solutions serving over 10,000 practices in North America with over 60,000 users. The company delivers a complete platform of solutions for dental practices including Denticon Practice Management, Apteryx Digital Imaging, and Legwork Patient Relationship Management. Planet DDS is committed to creating value for its dental practice clients by solving the most urgent challenges facing today’s dental practices in North America.
PDDS Core Ideology
MISSION: Why Are We Here?
Unleashing dentists and their staff to focus on patient care
VISION: Where Are We Headed?
In the next five years, Planet DDS will remain the leading provider of cloud-based
technology solutions in North America, expanding to serve more than 25,000 dental practices.
Values: How Do We Get There?
To encourage measurable progress toward our vision and make the best
decisions on behalf of employees and customers, we adopted a set of common values.
At Planet DDS, We Are:
Collaborative
Working independently and across teams, we create scalable solutions to enable company growth.
Empathetic
We are educated on the experience of our customers and feel vested in their success.
Accountable
We feel ownership for the quality of our work and take pride in the positive outcomes.
Trustworthy
We operate with integrity and honesty, making promises we know that we can keep.
Ambitious
We are driven by our ability to make a long-term, positive impact on the lives of dental market leaders.
