- Act as a trusted advisor to customers, supporting them in identifying learning needs and creating tailored development plans.
- Guide customers in leveraging the company’s learning programs, tools, and platforms effectively.
- Proactively identify upselling and cross-selling opportunities to expand customer use of company programs.
- Provide insights and recommendations based on customer data, feedback, and learning outcomes.
- Collaborate with internal teams (Sales, Customer Service) to deliver the best customer experience.
What We Do
LingoAce brings language learning to life, combining our expertise of authentic teaching with new-grade technology to deliver the most engaging and effective online classes for the young modern learner. We understand the challenges of learning a new language in a non-immersive environment with traditional passive language-teaching. That’s why we set out to transform the way modern young learners are engaged, with the goal of making language learning fun and fulfilling. With a team more than 1,300 strong, and over 4,000 certified teachers currently in our company, we offer a variety of globally-accredited Chinese syllabus, catering to the diverse proficiencies and cultural backgrounds of learners from over 100 countries. We have also recently closed our Series B and C funding rounds, with a total of $180 million raised to date. Some of our great partners and backers include: Sequoia Capital India, Owl Ventures, Tiger Global, Shunwei Capital, SWC Global & Decent Capital.
