Job Description
- Work closely with teachers to understand the progression of the students and provide actionable feedback to the parents.
- Providing excellent customer experience to increase customer satisfaction, growth, and retention rate.
- Develop and follow up with the customers and maintain a strong relationship.
- Work towards achieving service excellence and meeting monthly KPI.
Requirement
- Minimum 1 - 2 years of working experience in customer service, teaching, call center, telesales, and/or account management field.
- Excellent communication skills.
- Highly customer-centric in understanding and profiling customers’ needs.
- Able to work independently and as a team player.
- Able to read, write and communicate in both Mandarin to handle Mandarin-speaking customers.
- Resourceful and able to perform well under pressure.
- Experience working in an educational environment will be advantageous.
- Experienced candidates will be considered for a senior role.
- Entry-level candidates with great enthusiasm and willingness to learn are welcome to apply.
Skills Required
- Minimum 1 - 2 years of working experience in customer service, teaching, call center, telesales, and/or account management field
- Excellent communication skills
- Highly customer-centric in understanding and profiling customers' needs
- Able to read, write and communicate in both Mandarin
What We Do
LingoAce brings language learning to life, combining our expertise of authentic teaching with new-grade technology to deliver the most engaging and effective online classes for the young modern learner. We understand the challenges of learning a new language in a non-immersive environment with traditional passive language-teaching. That’s why we set out to transform the way modern young learners are engaged, with the goal of making language learning fun and fulfilling. With a team more than 1,300 strong, and over 4,000 certified teachers currently in our company, we offer a variety of globally-accredited Chinese syllabus, catering to the diverse proficiencies and cultural backgrounds of learners from over 100 countries. We have also recently closed our Series B and C funding rounds, with a total of $180 million raised to date. Some of our great partners and backers include: Sequoia Capital India, Owl Ventures, Tiger Global, Shunwei Capital, SWC Global & Decent Capital.
