Learning Admin Coordinator

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Job Summary

The role is part of the Executive Assistance and Travel Management team at Manulife Business Processing Services (MBPS). The Learning Admin Coordinator role supports the management of program schedules, modules and sessions using the Learning Management System (LMS) tool and coordinating training sessions and materials. The learning coordinator generates reports, processes training-related expenses, supports module organization and testing, works with learning vendors. Other tasks include maintaining training finances, processing exit clearances for Learning and Development, and handling various administrative duties as assigned.

This role demands a high level of professionalism, confidentiality, and organizational excellence. The ideal candidate is proactive, detail-oriented, and thrives in a collaborative, fast paced environment.

Role and Responsibilities

The Learning Admin Coordinator is a full-time support for the MBPS Learning and Development team and is accountable for the effective management of priorities through high-quality administration and consistent follow-through on deliverables.

Responsibilities include:

LMS Administration and Reporting

• Work with Learning Partners and Cluster Leads in arranging program schedules, requirements and logistics

• Create, cancel and reschedule training sessions

• Create and maintain course calendar for distribution to employees

• Upload course materials content for pre-training and post content to Learning Management System (Compass)

• Organize the training/course materials

• Manage end to end process for internal training programs

• Answer and manage AskHR tickets raised by Learning Partners and employees

Administration and Documentation of Learning Services

• Online course enrollments and registrations though online payment channels • Training expenses liquidation of credit card transactions

• Training Agreement Preparation and Management

• Maintain and track finances related to training

Training Documentation and Exit Clearance

• Create training bonds and maintain training bond database

• Manage MBPS Learning & Development exit clearance queue

Qualifications

• Minimum of 2-3 years experience in administrative roles

• Excellent organizational and time management skills, including negotiation, customer service and interpersonal skills.

• Written and Verbal communication skills INTERNAL

• Proficiency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint), SharePoint, Compass and Concur.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].