Company Description
As part of a global & diverse community we, at GS/TET-EMEA, provide our customers the most innovative, customer centric, compliant IT solutions around smart process automation, SW web development, data & analytics, SAP, UX and IT project management.
Beside our development activities we are also coaching the interested colleagues in building up their digital capabilities.
Our mission: „Putting the power of digitalization in every person’s hand”.
Job Description
Your role as LeanIX SUPPORT will be offering support and assistance to customer requests in the enterprise architecture management tool. It includes solving requests in accordance with procedures and work instructions to ensure customer satisfaction.
Your main attributions and responsibilities are:
- Be a trusted advisor for technical aspects of our platform;
- Own the technical communication with our enterprise customers;
- Manage critical customer communication in close alignment with Customer Success Managers and Support;
- Proactive, systematic communication with customers to maintain a high customer retention;
- Offers 1st level support for Bosch users and/or Bosch business partners by helping or informing them, in accordance with the procedures and work instructions;
- Availability to moderate meetings, create and explain process documentation, and proactive attitude with clients and team;
- Research about component releases, lifecycle etc.;
- Propose the right IT Component for an application;
- Developing and scaling reports for SMTs (LeanIX Analytics).
Qualifications
- High school Diploma or Bachelor degree related to IT area;
- 1-3+ years of relevant work experience in problem analysis case resolution;
- Excellent written/speaking communication English (German is a plus);
- Basic understanding of Enterprise Architecture Management;
- One programming language knowledge would be desirable;
- DB Skill - working with PowerBI, providing Reports.
Soft Skills
- Excellent communication and interpersonal skills using adequate tone with active listening
- Open minded team player
- Customer oriented
- Problem solving attitude
- Independent and self-motivated
Additional Information
- Competitive compensation package incl: salary, annual & performance bonus, cafeteria
- Flexible work arrangements:
- With high % of home-office opportunity
- Flexibility in location & timing – in accordance with team’s target & alignment
- Our on -site Activity Based Working environment which is designed for creativity and efficiency using advantages of Smart Buildings
- International, diverse, inclusive company culture supported with transformational leadership mindset
- Continuous learning & growth opportunity – we offer wide range of development programs and trainings to ensure that you’ re ready for the next challenge
- Wellbeing programs including Medical & Mental support
- Organized events in various theme such as Sport, Cultural & Educational also, many self-organized activities supported by the company
- Childcare opportunity #Bosch Kindergarten & Nursery
- Easily accessible by public transportation or by bicycle - parking and bike racks are available
Please be aware that this position might need to undergo Pre-Employment Screening after your consent.
In this case you will be contacted by the recruiter individually. Please find further information with regards to Pre-Employment Screening within our data privacy notice.
Top Skills
What We Do
The Bosch Group is a leading global supplier of technology and services. It employs roughly 402,600 associates worldwide (as of December 31, 2021). The company generated sales of 78.7 billion euros in 2021. Its operations are divided into four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology.
As a leading IoT provider, Bosch offers innovative solutions for smart homes, Industry 4.0, and connected mobility. Bosch is pursuing a vision of mobility that is sustainable, safe, and exciting. It uses its expertise in sensor technology, software, and services, as well as its own IoT cloud, to offer its customers connected, cross-domain solutions from a single source. The Bosch Group’s strategic objective is to facilitate connected living with products and solutions that either contain artificial intelligence (AI) or have been developed or manufactured with its help. Bosch improves quality of life worldwide with products and services that are innovative and spark enthusiasm. In short, Bosch creates technology that is “Invented for life.”
The Bosch Group comprises Robert Bosch GmbH and its roughly 440 subsidiary and regional companies in some 60 countries. Including sales and service partners, Bosch’s global manufacturing, engineering, and sales network covers nearly every country in the world. With its more than 400 locations worldwide, the Bosch Group has been carbon neutral since the first quarter of 2020. The basis for the company’s future growth is its innovative strength. At 128 locations across the globe, Bosch employs some 76,100 associates in research and development, of which more than 38,000 are software engineers.
Instagram: https://www.instagram.com/boschglobal/
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Twitter: https://www.twitter.com/BoschGlobal
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Imprint: www.bosch.com/corporate-information
Privacy statement: www.bosch.com/data-protection-notice
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