Location: Remote, USA
*Note the large travel requirements below.
Company Overview
Performing over 80 million locates annually, USIC is the most trusted name in underground utility damage prevention. USIC also provides a full suite of utility services throughout North America. Our Mission: to deliver quality, efficient, safe, and innovative solutions to protect our partners’ infrastructure and critical assets. Our Culture is known as Living the SAFE-LIFE: Protecting Infrastructure, Protecting Our Communities, Protecting Ourselves.
Summary
This Process Engineer will join the Operations Quality Execution team, reporting directly to the Vice President of Operations Quality. This critical role is responsible for driving sustainable, measurable improvements in operational efficiency, safety, and quality across USIC's field and corporate processes. The ideal candidate will conduct direct observation and utilize advanced methodologies and frameworks for the purposes of optimizing operational quality and identifying and eliminating non-value add activities/time from our technicians’ workload.
Responsibilities
- Observe and evaluate processes including human work factors, quality control and investigative analysis to satisfy business requirements including compliance with customer contracts
- Apply Six Sigma methodologies to complex, cross-functional problems, leading project to data-driven and sustainable improvement
- Use appropriate LEAN practices to drive a reduction in non-value add processes
- Provide management with project status updates, feedback, and appropriately escalate when needed.
- Partner with Finance to estimate the cost savings potential of waste reduction and performance improvement projects.
- Facilitate meetings including determining the audience and tactics appropriate (and adapting as needed) for a particular discussion to ensure the appropriate level of engagement for successful execution of changes.
Requirements
- Bachelor’s degree in Industrial Engineering, Engineering, Operations Management, (MBA or equivalent preferred)
- 5+ years of experience in leading large-scale transformation initiatives, with a focus on field operations or similar domains. Utility and Telecom Industries experience highly preferred.
- Experience in delivering measurable waste reduction improvements.
- Lean Six Sigma training & certification.
- Ability to travel 75% of the time
- Strong Experience with Project Management Required
- Exceptional communication and stakeholder management skills
- Data-driven decision-making with proficiency in data analysis tools like Excel, Tableau, or Power BI
We are an Equal Opportunity Employer. Veterans are encouraged to apply.
Top Skills
What We Do
Performing over 80 million locates annually, USIC is the most trusted name in underground utility damage prevention. USIC also provides a full suite of utility services throughout the United States and Canada.
Our mission is to deliver quality, efficient, safe, and innovative solutions to protect our partners’ infrastructure and critical assets.
