We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
Leads Verification Specialist
BGC Site, Taguig, Philippines
Reporting to: Team Leader
We’re an award-winning global outsourcer providing contact center and back-office services. As a Leads Verification Specialist, your role is integral in connecting organizations that are in need of goods/services that invite other parties who could provide the goods/services they need.
As a Leads Verification Specialist, you are responsible for ensuring that you accurately translate the invites according to the stated description of goods/services an organization needs. Our goal is to help businesses across Australia and New Zealand succeed through tendering.
A SNAPSHOT OF YOUR ROLEAs a Leads Verification Specialist, you’ll primarily be responsible for translating the invites via tendering in accordance with a specific template and must accomplish the required fields accurately. Data entry must strictly follow the guidelines based on the type of market the invite is going to be published for.
You are also responsible in ensuring to zero out all postings in the portals/sites as they have critical time margin to be attended and completed.
Your day could see you:
Check provided portals or sites for new postings / ensure no new postings are missed.
Ensure trackers are up to date from time to time
Work diligently to meet daily/weekly/monthly as prescribed to meet monthly conversion and volume targets.
Direct any other queries to the relevant department/person.
Always represent the company in a professional and courteous manner.
A BIT ABOUT YOUExcellent communicator in English language (written and spoken).
Knowledgeable about contact center operations and metrics preferably in Australian lines of business
Must, at least, have finished high school.
Intermediate to Advanced Microsoft office applications skills
Helpful, patient and friendly attitude with a drive to take on new challenges and learn.
Possesses excellent attention details and good in multi-tasking.
Open to working in shifting schedules.
WHAT SUCCESS LOOKS LIKE FOR YOUAchievement of pre-defined KPIs and SLAs.
Excellent feedback from customers, internal and external.
WHAT WE VALUEWe’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:
· Collaboration: Brilliant jerks can be brilliant elsewhere.
· Impact: Do, get it done, create impact.
· Passion: Be positive, bring passion and energy.
· Transparency: A transparent team can help each with other.
Join the A-Team and experience the A-Life!
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What We Do
Acquire BPO is an award-winning global outsourcer with over 19 years of experience and more than 9,500 full-time employees across Australia, the Dominican Republic, the Philippines, and the United States. We provide Customer Experience and Back Office outsourcing services from offshore, nearshore, and onshore locations. Our commitment to Safety, Flexibility, and Innovation makes us the partner of choice for businesses leveraging top global BPO and AI resources with confidence. We take an agnostic approach to vendors and solutions, ensuring the best-suited technology for each scenario. Our distinctive edge lies in our unparalleled commitment to fostering trust and cultivating long-term partnerships through direct engagement from our executives and owners. Our delivery centres meet international standards with carrier-grade infrastructure and globally redundant paths. We are globally PCI-DSS v4.0 certified and strictly adhere to ISO/ISMS, SOC 1 & 2, HIPAA compliance standards, and international data privacy regulations. Our Australia- and US-based Client Relationship Managers (CRMs) and PRINCE2-certified Project Managers ensure risk-free transition and key client focus. Our Automation & Intelligence team offers end-to-end automation solutions, leveraging the latest technologies. We deliver tailored solutions for unique challenges, ensuring optimal outcomes and sustained growth. We maintain transparent partnerships based on trust and open communication, fostering strong, long-term client relationships and ensuring continuous improvement and innovation. As a values-driven organisation, we attract great talent and invest in training, free family health cover, community assistance, team-building, and strong engagement activities. Visit www.acquirebpo.com for more information
