Your Future Evolves Here
Evolent partners with health plans and providers to achieve better outcomes for people with most complex and costly health conditions. Working across specialties and primary care, we seek to connect the pieces of fragmented health care system and ensure people get the same level of care and compassion we would want for our loved ones.
Evolent employees enjoy work/life balance, the flexibility to suit their work to their lives, and autonomy they need to get things done. We believe that people do their best work when they're supported to live their best lives, and when they feel welcome to bring their whole selves to work. That's one reason why diversity and inclusion are core to our business.
Join Evolent for the mission. Stay for the culture.
What You’ll Be Doing:
Job Summary
This role designs, architects and improves all Microsoft 365 technologies, Intune Suite, Purview, Copilot and integrations with adjacent technologies. The lead seeks to improve digital employee experience, across all digital touch points and proactively addresses security gaps. The engineer also collaborates with technology vendors, product managers, IT security and legal or compliance teams to ensure alignment with company policy and applicable legislation.
This role also leads the development and governance of agentic AI solutions—building autonomous agents and AI-driven automation that eliminate manual, repeatable work across the digital workplace—and sets the engineering standards other engineers follow when building with AI.
Essential Functions
- Implement, monitor and operate digital workplace technologies (endpoint hardware, software, services and SaaS tools)
- Integrate digital workplace technologies with adjacent technologies (identity, security, vulnerability management, IT service and asset management, remote access, backup, directory services, etc.)
- Ensure stability and security of digital workplace technology through effective endpoint management and timely patching
- Support security operations processes by monitoring and reporting anomalies related to devices and identities
- Actively participate in resolving high-priority outages, troubleshooting efforts and capacity/availability planning sessions
- Establish computing configuration and operating standards in coordination with IT colleagues
- Work on various digital workplace technology projects
- Create, publish and communicate knowledgebase articles
- Monitor technology trends and seek ways to enhance continuous improvement initiatives
- Assess criticality of services and applications and automate testing of those deemed critical before patching and upgrading
- Provide IT support for issues escalated from level 1 or level 2
- Participate in the major incident management process to investigate, diagnose and remediate digital workplace technology outages
- Act as mentor for the IT support and operations teams, forming a tight partnership for mutual success. Ensure information is flowing freely to minimize siloed operations and engineering
- Build and deploy agentic AI solutions that autonomously execute multi-step digital workplace workflows
- Write and maintain production-quality code and scripts (Python, PowerShell, C#, or similar) to build integrations, APIs and automation pipelines
- Define engineering standards, guardrails and governance for the secure, responsible design and deployment of AI agents, including least-privilege permissions, human-in-the-loop controls, evaluation and observability
- Partner with the organization’s AI initiatives to define agent ownership models, reusable agent design patterns and application lifecycle management (ALM) practices
- Evaluate emerging agentic AI platforms, models and tools; lead proof-of-concept development and build/buy recommendations for enterprise adoption
Required Qualifications
- 10+ years managing or supporting IT systems and platforms
- 5+ years of experience implementing digital employee experience (DEX), endpoint management, analytics and automation tools
- Experience with standard IT operations frameworks (e.g., ITIL)
- Digital workplace tool management expertise: tools, techniques, monitoring and integration
- Experience with configuration management, identity and access management, active directory, desktop virtualization, collaboration platforms and other cloud-based services
- Experience implementing modern management of endpoint devices
- Experience with continuous engineering or other agile methods to keep pace with frequent changes and to reduce complexity
- Ability to write technical documentation
- Demonstrated coding/scripting ability (Python, PowerShell, C#, or similar) with a track record of building and maintaining automation, integrations or tools in a production environment
- Hands-on experience building or deploying agentic AI solutions
- Working knowledge of LLM integration patterns: prompt engineering, retrieval-augmented generation (RAG) and tool/function calling
- Understanding of responsible AI, security and governance practices for autonomous systems, including least-privilege access, human-in-the-loop review and monitoring/evaluation of agent outputs
Preferred Qualifications
- Natural excitement and ability to learn technologies and explain technical issues to a variety of audiences and levels
- Passionate about DEX, with an awareness of the latest digital trends
- Experience using automation to drive continuous improvement, including the use of AI/ML
- Experience leading or contributing to an internal AI pod or scrum team, including agent design, use-case development and ALM practices
- Familiarity with the Model Context Protocol (MCP) or similar tool-integration standards for connecting agents to enterprise systems
- Experience with agent evaluation and observability practices (tracing, testing harnesses, accuracy/cost monitoring) to ensure agents are safe, reliable and cost-effective in production
Preferred Education
- Bachelor’s degree in IT or related field.
Preferred Certifications
- Microsoft Certified: Azure AI Engineer Associate (AI-102) or equivalent agentic AI certification
General Performance Criteria
As the Lead Digital Workplace Engineer, you will be required to fulfill your responsibilities while meeting the following general performance criteria for this position at this level:
Expertise: You have very deep knowledge of the skills necessary to perform your role, and the structure of the technology for which you are responsible.
Communication: You guide others through problem solving whether it is a technical issue, project impediment, or conflict.
Domain: You guide the delivery of your team to make a positive impact on other parts of the company based on detailed knowledge of the needs of those stakeholders and how those needs are supported by your team.
System: You own relevant segment of systems that are used regularly for the business to function and are well versed in the related KPIs.
Process: You question the status quo in a constructive manner to find areas for the team to improve.
Influence: You regularly make an impact to your entire team.
To ensure a secure hiring process we have implemented several identity verification steps, including submission of a government issued photo ID. We conduct identity verification during interviews, and final interviews may require onsite attendance. All candidates must complete a comprehensive background check, in-person I-9 verification, and may be subject to drug screening prior to employment. The use of artificial intelligence tools during interviews is prohibited and monitored. Misrepresentation will result in immediate disqualification from consideration.
Mandatory Requirements:
Employees must have a high-speed broadband internet connection with a minimum speed of 50 Mbps and the ability to set up a wired connection to their home network to ensure effective remote work. These requirements may be updated as needed by the business.
Evolent is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. If you need reasonable accommodation to access the information provided on this website, please contact [email protected] for further assistance.
The expected base salary/wage range for this position is $. As part of our total compensation package, Evolent is proud to offer comprehensive benefits (including health insurance benefits) to qualifying employees. All compensation determinations are based on the skills and experience required for the position and commensurate with experience of selected individuals, which may vary above and below the stated amounts.
Skills Required
- 10+ years managing or supporting IT systems and platforms
- 5+ years implementing digital employee experience, endpoint management, analytics, and automation tools
- Experience with IT operations frameworks such as ITIL
- Digital workplace tool management, monitoring, and integration expertise
- Experience with configuration management, identity and access management, Active Directory, desktop virtualization, collaboration platforms, and cloud services
- Experience implementing modern endpoint device management
- Experience with continuous engineering or agile methods
- Ability to write technical documentation
- Production coding or scripting experience using Python, PowerShell, C#, or similar
- Hands-on experience building or deploying agentic AI solutions
- Working knowledge of prompt engineering, retrieval-augmented generation, and tool or function calling
- Understanding of responsible AI, security, least-privilege access, human-in-the-loop review, and monitoring or evaluation practices
- Bachelor's degree in IT or a related field
- Microsoft Certified: Azure AI Engineer Associate or equivalent agentic AI certification
- Experience using AI or machine learning for continuous improvement
- Experience contributing to an internal AI pod or scrum team
- Familiarity with Model Context Protocol or similar tool-integration standards
- Experience with agent evaluation and observability practices
Evolent Health Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Evolent Health and has not been reviewed or approved by Evolent Health.
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Leave & Time Off Breadth — Salaried roles commonly include unlimited PTO alongside paid holidays, volunteer time off, and a sabbatical option after several years. Feedback suggests time-off flexibility is a meaningful lifestyle strength for many roles.
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Healthcare Strength — Comprehensive medical, dental, and vision coverage is paired with a publicly highlighted emphasis on mental-health resources, including a 2026 Gold Bell Seal from Mental Health America. This recognition signals above-baseline support for employee health needs.
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Wellbeing & Lifestyle Benefits — A remote-first approach for most positions and flexible work arrangements are consistently emphasized. Feedback suggests these elements add notable non-cash value to the overall package.
Evolent Health Insights
What We Do
Evolent Health delivers proven clinical and administrative solutions that improve whole person health while making health care simpler and more affordable. Our three solutions—Evolent Care Partners, New Century Health and Evolent Health Services—encompass total cost of care management, specialty care management and administrative simplification. Evolent serves a national base of leading payers and providers, is the first company to receive the National Committee for Quality Assurance's Population Health Program Accreditation, and is consistently recognized as a top place to work in health care nationally. OUR PEOPLE We were named one of “Becker’s 150 Great Places to Work in Healthcare” in 2016, 2017, 2018 and 2019 and are proud to be recognized as a leader in driving diversity, equity, and inclusion (DE&I) efforts. Evolent achieved a 100% score on the 2020 Human Rights Campaign's Corporate Equality Index, making us one of the best places to work for LGBTQ+ employees. We were also named on the Best Companies for Women to Advance List 2020 and 2021 by Parity.org. OUR CULTURE Our accessible leadership team cultivates an open-door environment. We don’t like approval chains; we love ideas and people with the courage and conviction to bring novel solutions forward. We win as a team and always ask how we can do better. We respect and encourage commitments outside of work. OUR COMPENSATION & BENEFITS We recognize and reward our most valuable asset—our team—with competitive pay and annual performance-based bonuses. Evolent also offers comprehensive health benefits, a company-matched 401(k) and flexible spending accounts. Every salaried Evolent employee receives unlimited Personal Time Off and is eligible for a month-long sabbatical after working five years with Evolent. This account is monitored closely by our company. Please message us at [email protected] with any questions or concerns.
