Lead Virtualisation Engineer, SRE

Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Lead Virtualisation Engineer, SRE
Lead Virtualization Engineer, Site Reliability Engineering
Our Purpose:
Mastercard powers economies and empowers people across more than 200 countries and territories worldwide.
We are committed to building an inclusive, digital economy that benefits everyone, everywhere-by making transactions safe, simple, smart, and accessible. Through secure data, trusted networks, strong partnerships, and relentless innovation, we help individuals, financial institutions, governments, and businesses unlock their greatest potential.
About the Role:
Mastercard's Program aligned Site Reliability Engineering (SRE) teams are dedicated to delivering a seamless experience for our customers. We achieve this by maintaining every aspect of our Programs infrastructure and technology ecosystem to the highest standards, ensuring compliance with rigorous security requirements.
Within Mastercard, SRE focuses on the reliability and performance of core infrastructure, networks, and foundational services that power our applications. Our mission is to ensure these components operate with excellence, enabling applications to deliver an outstanding customer experience.
In this role, you will join our Payments Network SRE team, where you'll be responsible for continuously assessing and improving the service quality of our platform virtualisation technologies. You will provide strategic insights to key stakeholders on optimal resource utilization, capacity forecasting, and performance trends-helping to ensure availability, scalability, and resilience across our network.
Key Responsibilities:
Lead continuous assessments of our VMWare Hypervisors & Pivitol Cloud Foundry clusters supporting critical Mastercard applications, focusing on health, performance, and capacity analysis. Collaborate with Product and Development teams to forecast growth requirements and ensure scalability.
Lead regular incident reviews with internal support teams to ensure root causes are identified. When patterns of failure or compatibility issues between software and infrastructure emerge, develop and implement strategies to remediate or mitigate risks.
Champion observability as a core principle for infrastructure services by assessing environments and technologies to uncover gaps in monitoring and alerting. Design and implement strategies to close these gaps, ensuring all infrastructure telemetry is integrated into a unified, single-pane-of-glass view.
Leverage automation and AI technologies to enhance proactive issue detection, enable self-healing capabilities, reducing Mean Time to Detect (MTTD) and Mean Time to Mitigate (MTTM).
Develop testing and validation plans for new environment builds, disaster recovery exercises and post-maintenance activities to certify environment readiness before customer traffic is routed to it.
Champion continuous learning, development, and knowledge sharing across networking and other infrastructure disciplines to strengthen multi-disciplinary SRE team capabilities. Lead training initiatives for team members and Product and Development on networking aspects of the platforms.
Evaluate vendor hardware, firmware, and software upgrade roadmaps, and conduct proof-of-concept (POC) testing to identify potential risks and opportunities for improvement in upcoming releases.
All about you:
5-10 years of experience as platform engineer responsible for virtualization and serverless technologies and practices, in a large e-commerce, financial services, or SaaS company.
Advanced knowledge of virtualization software such as VMWare, or HyperV.
Strong Knowledge of containerized and serverless technologies and practices such as VMware, Kubernetes & Tanzu.
Advanced knowledge of core operating system dependencies and functions, LDAP/DNS/NTP/Selinux/IPTables.
Intermediate knowledge of TCP/IP Local Area Network configuration and troubleshooting practices for IPv4 and IPv6 networks.
Experience with automation technologies such as Chef, Ansible, and Terraform is highly regarded, as is experience with container orchestration technologies such as Docker
Experience with platform telemetry tools such as vROps.
Experience with Application Performance Monitoring tools (Dynatrace/Datadog etc..) and familiarity with OpenTelemetry framework highly regarded.
Excellent communication skills with a proven ability to coordinate complex troubleshooting efforts and lead root cause analysis (RCA) activities.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
• Abide by Mastercard's security policies and practices;• Ensure the confidentiality and integrity of the information being accessed;• Report any suspected information security violation or breach, and• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.