Job Responsibilities:
- Monitor LITE queues hourly
- Manage and report out on LITE queues
- Direct team assignments to facilitate a FIFO strategy
- Provide aid/direction to team with order related questions
- Monitor and provide feedback to team regarding processing errors
- Assist the designated team by coaching, training, mentoring, and answering questions
- Monitor productivity and patient interaction
- Walking around the department to answer questions and to offer additional instruction
- Maintain training material and train all new team members
- Serve as a liaison between the team and upper management
- Presents concerns/issues/suggestions in a timely manner
- Report performance expectations to team
- Work orders as needed/provide feedback to centers
- Jump into the queues to work when needed
- Provide guidance to centers when sending incorrect orders
- Making sure team is sending consistent message and communicating clearly
- Track performance of team in the form of progress reports and daily goal reports
- Compiles data for team monthly one-on-ones
- Set and maintain Aux time, lunch/break, and goal for phone staff
- Track attendance and address any issues
- Time off calendar updated when team members are off -- both planned and unplanned, flex, schedule exchanges, coming in late, or leaving early
- Responsible for responding to and addressing emails from the general inbox and supervisors
- These emails need to be answered in the order they're received
- Responsible for performing any miscellaneous tasks as instructed by supervisor/manager
- Must already be a member of the Virtual Setup team and have a high-performance track record
Education and Experience:
- High School Diploma or equivalent (GED) required
Physical Demands:
The employee may frequently lift and/or move up to 10 pounds and may occasionally lift and/or move up to 25 pounds.
What We Do
Lincare is a leading supplier of respiratory-therapy products and services for patients in the home. You can learn more about our extensive suite of products and services by visiting our website. Everywhere we operate, Lincare is working to be a partner in patient care by providing high-quality services and supplies, promoting patient education, and building strong relationships with patients, physicians, families and caregivers.
Services we offer include:
Oxygen Therapy
Nebulizer Therapy
Sleep Therapy
Ventilator Therapy
Enteral Therapy
Pediatric Services
Caring Responders
Long Term Care
Disease Management Programs
and More!
