The Opportunity...
We are seeking an experienced Lead Verification Representative to manage a team of Verification Representatives in our growing Insurance Services Division. This role is crucial in ensuring high-quality standards across all verification processes, supporting a remote team that pre-qualifies insurance-seeking customers and transfers them to licensed agents. As a Lead Verification Representative, you will work closely with the Sr. Call Center Manager to maintain operational excellence and drive team performance.
How You'll Contribute...
- Oversee and support a team of Verification Representatives to ensure quality and accuracy in call pre-qualification and customer transfers.
- Monitor live calls and provide real-time guidance and feedback to ensure adherence to scripts and quality standards.
- Review performance data, identify areas for improvement, and implement corrective actions.
- Conduct regular performance reviews, offer coaching, and manage team development.
- Assist in monitoring staffing, tracking attendance, and managing team schedules.
- Collaborate with management to assess and implement updates to scripts, systems, and client requirements.
- Take on additional projects as needed to support the overall success of the verification process.
What We're Looking For...
- Strong written and verbal communication skills with the ability to manage and motivate a remote team.
- Attention to detail and the ability to analyze and act on performance metrics.
- Organizational skills to manage multiple tasks and deadlines effectively.
- Experience with call center operations, ideally in a verification or customer service environment.
- Willingness to engage with the employees and provide feedback in a positive and encouraging manner.
- Experience with Google Docs or Microsoft Office.
- Self-starter who works well within a team, but can thrive independently as well.
Life at Centerfield...
- This job is fully remote but ideally this candidate resides in Texas.
- Competitive hourly rate + bi-annual bonus
- Generous PTO!
- Industry-leading medical, dental, and vision plans
- 401(k) company match plan – fully vested on day 1
- Award-winning culture & unprecedented team spirit (featured in LA Business Journal & Built In LA)
- Career growth – we enjoy promoting from within!
What the Team is Saying
.png)
.png)
What We Do
Super-charged customer acquisition. Centerfield delivers outcome-based digital marketing solutions and personalized omnichannel experiences for the world’s leading brands. Powered by our proprietary Dugout platform, Centerfield acquires customers at scale for leading residential service, insurance, e-commerce and B2B brands. Centerfield’s digital experiences and digital brands, such as Business.com and BroadbandNow.com, reach more than 150 million in-market shoppers annually. Centerfield is headquartered in Silicon Beach and proud to be recognized as a Best Place to Work in Los Angeles.
Why Work With Us
Centerfield is a growing company that seeks innovative, fun, and bright individuals that bring great ideas to the table. Our hard work is also rewarded with events throughout the year. Things like catered lunches and monthly social events such as our annual company hike, casino night, and Dodger game keep us motivated to work hard!
Gallery
Centerfield Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
