Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Position Summary:
Design user-centered, scalable experiences for athenaOne that simplify claim preparation, submission, and resolution workflows for clinicians, coders, and billers. Lead UX work within multidisciplinary agile R&D teams, partnering closely with product managers, engineers, analytics, and operations to define, prototype, and validate solutions that reduce complexity and improve user effectiveness. This position is based in Boston, MA and follows a hybrid work model. This role reports to the Experience Design Director.
About the Team:
The Product Design team focuses on creating intuitive, reliable experiences that enable healthcare professionals to work more efficiently and accurately. The team partners with product management, engineering, data analytics, and service operations to translate user research and performance metrics into design outcomes. We work within agile development cycles and use tools such as Figma, research platforms, prototyping frameworks, and analytics to inform design decisions.
Essential Job Responsibilities:
Plan and conduct primary and secondary user research to surface user needs, pain points, and workflow constraints.
Synthesize research findings into clear problem statements, user journeys, and design criteria.
Develop and present product design narratives that build alignment across product, engineering, and stakeholder groups.
Design end-to-end, web-based product experiences and interaction patterns that scale across platforms.
Create detailed design artifacts — sketches, wireframes, prototypes, and specifications — to communicate intent and support development.
Evaluate existing products to identify improvement opportunities and measure impact of design changes using qualitative and quantitative metrics.
Make informed tradeoffs between scope, design fidelity, and implementation constraints to support timely delivery.
Facilitate feedback loops with users and cross-functional teams to validate solutions and iterate on designs.
Mentor and share design best practices with product owners, engineers, and more junior designers.
Integrate AI tools into design workflows by using AI to accelerate research synthesis, prototype generation, and usability hypothesis testing; assess AI outputs for accuracy and bias and guide the team on responsible use.
Additional Job Responsibilities:
Own information architecture and the end-to-end experience for a major product area.
Define high-level workflows and experience frameworks that guide Agile delivery teams.
Influence product roadmaps by aligning design vision with business and technical priorities.
Ground design decisions in user research, data, and success metrics.
Facilitate cross-functional sessions that build empathy for users and align teams around real-world needs.
Partner with Product and Engineering to ensure delivered solutions meet design intent and quality standards.
Expected Education & Experience:
- 5+ years of professional UX/product design experience, including work on complex or enterprise-scale systems.
- Demonstrated experience leading significant product design initiatives from discovery through delivery.
- Experience conducting and applying user research to inform product decisions.
- Proven ability to design scalable web-based interfaces and interaction patterns.
- Experience collaborating with cross-functional, distributed teams (product, engineering, analytics, operations).
- Strong problem-framing, communication, and storytelling skills to drive alignment and decision-making.
- Comfort making design decisions with incomplete information and iterating based on feedback.
- Experience or interest in the U.S. healthcare domain and its workflows.
- Experience working in Agile/Scrum environments.
- Portfolio demonstrating end-to-end design work, interaction design skills, and attention to detail.
Expected Compensation
$130,000 - $222,000The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans.
About athenahealth
Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.
Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.
What we can do for you:
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
Learn more about our culture and benefits here: athenahealth.com/careers
https://www.athenahealth.com/careers/equal-opportunity
Skills Required
- 5+ years of professional design experience, preferably in enterprise, financial, or healthcare systems
- Experience leading significant product design initiatives
- Experience solving highly complex problems for users
- Portfolio demonstrating excellent understanding of design communication
athenahealth Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about athenahealth and has not been reviewed or approved by athenahealth.
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Healthcare Strength — Health coverage is described as comprehensive, including medical, dental, and vision options alongside additional protections like accident and critical illness coverage. Mental health support and EAP-style counseling resources are also part of the package.
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Leave & Time Off Breadth — Time-away offerings include PTO that covers vacation and sick time, paid holidays, and options for leaves of absence and sabbaticals. Flexible time off is positioned as a meaningful part of the overall rewards package for some roles.
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Retirement Support — Retirement benefits include a 401(k) plan with employer matching, supported by broader financial wellbeing resources. Equity and performance bonuses are also referenced as part of total rewards.
athenahealth Insights
What We Do
athenahealth strives to cure complexity and simplify the practice of healthcare. Our innovative technology includes electronic health records, revenue cycle management, and patient engagement solutions that help healthcare providers, administrators, and practices eliminate friction for patients while getting paid efficiently. athenahealth partners with practices with purpose-built software backed by expertise to produce the insights needed to drive better clinical and financial outcomes. We’re inspired by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. For more information, please visit www.athenahealth.com
Why Work With Us
We are here to make an impact on the healthcare industry at scale. We enable our diverse teams to move fast, grapple with interesting technical challenges, and innovate at every level. We are on a modernization journey and build on the hybrid cloud. We deliver best-in-class solutions to help every patient receive the best possible care.
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