Lead UX Designer

Integres, LLC is a Service-Disabled Veteran Owned Small Business (SDVOSB) which was established to provide high quality, insightful, agile information technology-based solutions to its customers. Integrity is a foundational element of everything we strive to do. We seek to develop solutions which respond to the evolving challenges that today’s organizations face using our own unique combination of industry best practices, and evolving techniques and technologies. We started Integres with the intent of building "a company with a soul". As such, we take a servant-leadership approach as the long-term strategy for our success. We are cultivating a corporate family culture which demands excellence and accountability while putting a premium on work/life balance. We empower and support our employees to contribute to achieving our corporate goals by interacting with our customers as true partners, rather than treating their engagement as just another job. We seek to be good corporate citizens and encourage and promote employee participation in community and volunteer work.

We are seeking a Lead UX Designer for eMMA modernization MITDP project with Department of General Services, Office of Information Technology.

The Lead UX Designer will work closely with DGS OIT, business stakeholders, product owners, project managers, developers, DoIT, and implementation partners. The resource will establish and maintain UX standards and provide continuity for UX design decisions as the program evolves.

Duties and Responsibilities:

• Lead UX strategy and design activities for the OIT program and related applications.

• Support the Launchpad process, including development of user-centered requirements, UX artifacts, workflows, and supporting documentation.

• Conduct user research, stakeholder interviews, workshops, and usability assessments to understand user needs and pain points.

• Develop user journeys, personas, process flows, information architecture, wireframes, prototypes, and high-fidelity designs.

• Translate business and technical requirements into intuitive, accessible, and user-centered experiences.

• Facilitate design sessions with business users and technical teams to validate proposed solutions.

• Establish UX design standards and patterns that can be consistently applied across DGS applications.

• Ensure designs comply with ADA/accessibility requirements and applicable State of Maryland standards.

• Collaborate with product owners, business analysts, developers, architects, and project managers throughout the product lifecycle.

• Review vendor and implementation-partner deliverables to ensure UX requirements and design standards are met.

• Provide UX input into product roadmaps, solution decisions, enhancements, and prioritization.

• Identify usability risks and recommend improvements before solutions move into development or production.

• Maintain UX documentation and design artifacts as a central source of truth.

• Support user acceptance testing and incorporate user feedback into iterative design improvements.

• Ensure UX decisions are based on measurable user and business outcomes rather than technology alone.

• Provide knowledge transfer and continuity as external UX resources transition off the project.

• Bachelor's degree in UX Design, Human-Computer Interaction, Interaction Design, Information Architecture, Computer Science, or a related field.

• 8+ years of experience in UX/UI design, product design, or a related discipline.

Required Qualifications:

• Bachelor's degree in UX Design, Human-Computer Interaction, Interaction Design, Information Architecture, Computer Science, or a related field.

• 8+ years of experience in UX/UI design, product design, or a related discipline.

• Experience leading UX design activities for large-scale enterprise or government applications.

• Strong experience with user research, journey mapping, wireframing, prototyping, and usability testing.

• Experience working in Agile/product-development environments.

• Strong understanding of accessibility and user-centered design principles.

• Experience collaborating with business stakeholders, technical teams, vendors, and senior leadership.

• Strong communication, facilitation, and presentation skills.

• Ability to translate complex business processes into simple and intuitive user experiences.

Preferred Qualifications:

• Delivery management experience

• Experience with government, ERP, or other enterprise systems.

• Experience with State of Maryland or other public-sector IT projects.

• Experience with design tools such as Figma, Adobe XD, Sketch, or equivalent.

• Experience establishing UX standards/design systems for enterprise applications.

• Experience working with accessibility standards such as WCAG and ADA compliance.

Core Competencies

The UX Design Lead will be expected to produce and maintain:

• User personas and stakeholder profiles

• Current-state and future-state user journey maps

• User flows and process maps

• Wireframes and prototypes

• High-fidelity UI designs

• Usability testing plans and findings

• UX requirements and acceptance criteria

• Accessibility assessments

• UX/design standards and patterns

• Launchpad UX documentation

• Design decision documentation

• User research and feedback summaries

• UX recommendations for future product enhancements

Background Requirements: Must be able to complete a required fingerprint background investigation successfully.

Citizenship Status Required: H 1B

Physical Requirements: None required for this position.

Location: 301 E Preston St, Baltimore City, MD.

Integres offers competitive salaries bolstered by a comprehensive benefits package, which provides safety and security for our employees and their families.  Our generous benefits package includes:

• Healthcare and Insurance: medical, dental, vision, short and long-term disability protection, basic life and AD&D insurance
• 401(k) Savings Plan
• Accrued Paid Time Off (PTO)
• Employee Recognition and Rewards
• Employee Referral Bonuses

Integres is an equal opportunity affirmative-action employer.  We encourage Minority/Female/Protected Veteran/Disabled applicants to apply.  Integres, LLC proactively fulfills its role as an equal opportunity employer.  We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime, or Campaign Badge Veteran, Armed Forces services Medal, or any other characteristic protected by law.

All your information will be kept confidential according to EEO guidelines.