Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Design meaningful experiences that help healthcare teams work more effectively in athenahealth’s EHR and practice management products. In this role, you will partner with product and engineering to solve complex clinical and operational problems through thoughtful UX strategy, research, and design execution. You will balance strong design craft with practical decision-making to move work forward in a large, regulated product environment. This role reports to the UI & UX Design Manager.
About the Team:
The team designs experiences that support healthcare organizations across core clinical and operational workflows. We partner closely with product, engineering, clinical, and research stakeholders to improve usability, consistency, and value delivery across the product suite. The team uses user research, design systems, prototyping tools, and collaborative planning processes to shape and validate solutions. We work across a complex product landscape and focus on creating clear, usable experiences that support day-to-day healthcare work.
Essential Job Responsibilities:
Lead discovery and framing of user-centered problems across complex product areas.
Facilitate visioning sessions and translate ideas into sketches, flows, wireframes, and prototypes.
Conduct and synthesize user research, heuristic reviews, and client feedback to inform design decisions.
Partner with product and engineering throughout agile planning, development, and release cycles to ensure design intent is carried through implementation.
Develop interaction models and workflows that simplify complex user, system, and data relationships.
Present design concepts, recommendations, and tradeoffs to product, clinical, and engineering stakeholders.
Mentor junior designers through design reviews, feedback, and day-to-day collaboration.
Support team-level design practices and process improvements that strengthen consistency and quality.
Use AI tools to accelerate design exploration, prototyping, and refinement while applying judgment to select, adapt, and validate outputs before sharing with partners.
Travel required 20% annually.
Additional Job Responsibilities:
Contribute to design system adoption and consistency across product experiences.
Support cross-functional planning by helping clarify scope, risks, and design dependencies.
Collaborate on documentation that communicates design rationale and implementation guidance.
Participate in team critiques and shared learning to strengthen design quality.
Help identify opportunities to improve workflows, tools, and team practices.
Support onboarding and knowledge sharing for new team members.
Adapt to changing priorities and contribute to adjacent work as needed.
Expected Education & Experience:
Bachelor’s degree in Design, Human-Computer Interaction, Cognitive Psychology, Computer Science, Business, or a related field, or equivalent practical experience.
5+ years of professional experience in digital product design.
Experience creating strong design deliverables, including visual design, interaction design, prototyping, copywriting, and design specifications.
Experience planning, facilitating, analyzing, and presenting user research using qualitative and quantitative methods.
Experience working in an agile software development environment.
Strong written and verbal communication skills.
Strong stakeholder management skills with the ability to influence without direct authority.
Experience using AI tools as part of a design workflow is preferred.
Experience designing for complex enterprise, healthcare, or workflow-heavy products is preferred.
Ability to work through ambiguity, evaluate tradeoffs, and make timely decisions that keep work moving forward.
Expected Compensation
The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans.
About athenahealth
Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.
Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.
What we can do for you:
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
Learn more about our culture and benefits here: athenahealth.com/careers
https://www.athenahealth.com/careers/equal-opportunity
Skills Required
- Bachelor's degree in Design, Human-Computer Interaction, Cognitive Psychology, Computer Science, Business, a related field, or equivalent practical experience
- 5+ years of professional experience in digital product design
- Experience creating visual design, interaction design, prototypes, copywriting, and design specifications
- Experience planning, facilitating, analyzing, and presenting qualitative and quantitative user research
- Experience working in an agile software development environment
- Strong written and verbal communication skills
- Strong stakeholder management skills and ability to influence without direct authority
- Experience using AI tools in a design workflow
- Experience designing complex enterprise, healthcare, or workflow-heavy products
- Ability to work through ambiguity, evaluate tradeoffs, and make timely decisions
athenahealth Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about athenahealth and has not been reviewed or approved by athenahealth.
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Healthcare Strength — Health coverage is described as comprehensive, including medical, dental, and vision options alongside additional protections like accident and critical illness coverage. Mental health support and EAP-style counseling resources are also part of the package.
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Leave & Time Off Breadth — Time-away offerings include PTO that covers vacation and sick time, paid holidays, and options for leaves of absence and sabbaticals. Flexible time off is positioned as a meaningful part of the overall rewards package for some roles.
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Retirement Support — Retirement benefits include a 401(k) plan with employer matching, supported by broader financial wellbeing resources. Equity and performance bonuses are also referenced as part of total rewards.
athenahealth Insights
What We Do
athenahealth strives to cure complexity and simplify the practice of healthcare. Our innovative technology includes electronic health records, revenue cycle management, and patient engagement solutions that help healthcare providers, administrators, and practices eliminate friction for patients while getting paid efficiently. athenahealth partners with practices with purpose-built software backed by expertise to produce the insights needed to drive better clinical and financial outcomes. We’re inspired by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. For more information, please visit www.athenahealth.com
Why Work With Us
We are here to make an impact on the healthcare industry at scale. We enable our diverse teams to move fast, grapple with interesting technical challenges, and innovate at every level. We are on a modernization journey and build on the hybrid cloud. We deliver best-in-class solutions to help every patient receive the best possible care.
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