Lead user Researcher

Job Description:

User Researcher
Remote first – with Media City, Salford Quays as your base

Permanent
Full time, 37.5 hours per week

Up to £65k dependent on experience

We consider all types of flexibility wherever possible, including locations, hours and working patterns.

About the role.

You’ll sit alongside a passionate and talented multi-disciplinary experience design team, made up of user researchers, product designers, content designers and design operations, who are focused on creating the best digital experiences for Bupa’s customers in the UK.

As a Lead User Researcher, you will plan, design, and execute research activities with users that help teams get a deep understanding of the people that use Bupa's products and services. This research will help to inform proposition, service, content, and interaction design so that our products and services meet the needs of our users and are truly customer centric.

You will also manage, support and develop senior/mid-weight user researchers across a number of squads. You will play a critical role in both guiding research direction, building relationships and nurturing a strong collaborative team culture.

As a function quickly growing in maturity, you will support the User Research team in developing ways of working, establishing new processes and educating others about the power of User Research.

What will you be doing?

• You will be working alongside a multidisciplinary team of researchers, UX designers, visual designers and content designers to help design experiences for all areas of the business.
• You will be responsible for planning and carrying out user research activities for and with the rest of the team – owning the process end to end and empowering colleagues to get involved.
• You’ll be working as an embedded researcher across a number of squads in one area, ensuring that all research work in the area meet high standards.
• Spotting opportunities for research to support in the design process, educating colleagues and stakeholders about what we do and how we can support.
• You’ll be contributing to the growth of a team that’s establishing itself and growing in maturity – helping to improve and set up processes and ways of working.
• You’ll be deepening our knowledge of our customers and helping to champion their needs so we can serve them better.
• You will be line managing, developing and supporting senior/mid-weight user researchers

Who are we looking for?

• Around 7+ years research experience
• Extensive experience of qualitative and quantitative research methodologies
• Demonstrated ability to lead research projects from conception to completion
• People management/mentoring experience
• Experience undertaking research with sensitive audiences/around sensitive topics
• Background in working on projects related to accessibility
• Confident working with analytics data (we use Adobe Analytics and FullStory)
• Proven track record of advocating for user research in the design process and making the business case for thorough and impactful research.
• Proactive mindset, with a track record of identifying new opportunities
• Strong communication and storytelling skills
• Experience developing team processes and ways of working
• Experience working as part of Agile teams

This role is flexible in terms of where you’re based – our team is based all over the UK! We just ask that you can make it into our Salford (just outside of Manchester) office once a quarter for dedicated team time, and as and when for key meetings/activities. However, you’re free to come in to the office as often as you’d like – whatever works for you.

Benefits 
 
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits. 
 
You’ll Receive the following benefits and more:
 

• 25 days holiday, increasing through length of service, with option to buy or sell 
• Bupa health insurance as a benefit in kind 
• An enhanced pension plan and life insurance 
• Annual performance-based bonus 
• Onsite gyms or local discounts where no onsite gym available 
• Various other benefits and online discounts 
   
   

Why Bupa? 
 
We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. 
 
We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences. 
 

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. 

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