Lead User Researcher

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Salford, Greater Manchester, England
Healthtech
The Role

Job Description:

Lead User Researcher

Bupa Place, Salford Quays M50 3SP as your base - flexible, hybrid

Permanent

Full Time (37.5 hours per week)

Salary up to £65K depending on experience + Management Bonus 10%

 

We consider all types of flexibility wherever possible, including locations, hours and working patterns.

 

We make health happen

 

We’re looking for a Lead User Researcher to lead and develop our user research discipline as part of the experience design team at Bupa. As the team is relatively new, you’ll be able to help shape the user research discipline here.

You’ll help to embed user research in Agile product teams of varying maturity and lead the team in all aspects of user research and definition of best practice across the product lifecycle and within projects.

Part of your role will be to lead and coach a team of user researchers who work in a multi-disciplinary squad alongside Product Designers, Product Owners and Delivery Managers.

We partner with development teams, and are working on ways to bring research, design and development closer together.

You’ll lead high profile projects and briefs as an expert practitioner to help grow adoption of user research across teams at Bupa.

You'll help build, grow and maintain relationships with other research departments, evangelising research across the business.

How you’ll help make health happen

· You’ll lead the user research team at Bupa and help it grow and evolve.

· Being an expert practitioner; you’ll plan, design, and lead research activities with users that help teams get a deep understanding of the people that use Bupa’s products and services.

· You’ll help align user research activities across several squads , ensuring that they take a user-centred approach and ensure good user research practice.

· You’ll be an advocate for the user research discipline, engage with the wider design community, and build relationships with product, delivery and marketing teams.

· You should be able to coach and mentor other user researchers in the team to improve and evolve our user research practice.

You

Analysis and synthesis . You can help an organisation adopt a wide range of research methods and educate on analysis and synthesis techniques. You can lead a community of practice and you know how to help an organisation continually assure, improve and innovate their practices to generate clear and valuable findings. Inclusive and ethical research.

You can help teams understand the diversity of Bupa users. You know how to include all kinds of users in appropriate research activities. You can advocate for inclusive practices and help teams design and deliver accessible services that work for all users.

Strategic insight . You understand organisational goals and challenges. You can align research activities across teams to inform backlogs to drive customer centricity across multiple products and projects . You can advocate for user research and engage sceptical colleagues and stakeholders. Technical understanding . You know about the technologies used to build and operate digital services. You can communicate and collaborate closely with colleagues in different disciplines.

User-centred and agile practices . You understand and have experience of a range of user-centred practices. You can help inexperienced teams adopt user-centred practices and embed them into their agile workflow.

The team are based around the UK, so we're flexible where you're based. We just ask that you can make it into our Salford Quays office, just outside of Manchester at least once a quarter for dedicated team time, and as and when for key meetings/activities.

 

However, you’re free to come in to the office as often as you’d like – whatever works for you. 

 

Benefits

 

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

 

You’ll receive the following benefits and more:

 

  • 25 days holiday, increasing through length of service, with option to buy or sell.
  • Bupa health insurance as a benefit in kind
  • Management bonus 10% based on personal and company performance
  • An enhanced pension plan and life insurance
  • Various other benefits and online discounts

 

Why Bupa?

 

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

 

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve.  That’s why we especially encourage applications from people with diverse backgrounds and experiences.

 

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Time Type:

Full time

Job Area:

PR , Marketing & Brand

Locations:

Bupa Place

The Company
HQ: London
23,800 Employees
On-site Workplace
Year Founded: 1947

What We Do

Bupa's purpose is helping people live longer, healthier, happier lives and making a better world.

We are an international healthcare company serving over 38 million customers worldwide. With no shareholders, we reinvest profits into providing more and better healthcare for the benefit of current and future customers.

We directly employ around 85,000 people, principally in the UK, Australia, Spain, Chile, Poland, New Zealand, Hong Kong SAR, Türkiye, Brazil, Mexico, the US, Middle East and Ireland. We also have associate businesses in Saudi Arabia and India.

For more information, visit www.bupa.com

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