Lead User Experience (UX) Strategist

Discover. A brighter future.
With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.
Job Description:
Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States on a full-time basis.
The Lead User Experience (UX) Strategist will be responsible for Discover's end-to-end digital experiences, with a focus on the consumer mobile app and financial product websites. This person will lead the continuous management and creation of journey maps which will showcase present and future state experiences, backed by research (desirability), business value (viability) and technical architecture (feasibility). The Lead User Experience Strategist will apply their experience and knowledge in HCI principles, data analysis, storytelling, and design methods to support the intersection of customer and business needs into a seamless customer journey.
Responsible for leading user experience strategies for Discover's website and mobile app, working closely with external design agencies to execute on designs while utilizing qualitative and quantitative data to define problems, prototyping useful and attractive online tools and landing pages, and collaborating with team members and business partners to maintain and refine brand standards.
Works closely with Consumer Insights team to research user needs to ensure the correct issues are solved and deliver new or improved experiences that meet user needs.
Responsibilities

• Leads the creation and maintenance of research backed, financially sound journey maps and user flows to influence the prioritization of enhancements across product teams for the future digital customer experience.
• Monitors industry trends, competitors' developments, and evolving experience best practices to identify our company's strengths and gaps to competition. .
• Plans, coordinates, and facilitates human centered design working sessions and workshops with various stakeholders to build alignment.
• Interprets data and insights from Voice of the Customer team and partner with research team on continued enhancement of user experience.
• Develops and/or improves customer user experiences at various points of our customer life cycle.
• Oversees user experience design projects to ensure cohesive user experiences throughout customers journeys.
• Leads UX design project with agencies to develop prototypes, socialize and execute on user research, and effectively translate research and business requirements for agencies to develop user flows, wireframes, and high-fidelity user interface mockups.
• Partners with brand partners to create digital experiences based within our brand guidelines.
• Partners with development teams to ensure user experience designs are effectively executed on.
• Monitors the competitive landscape to understand customer expectations and to spot opportunities for innovation.

Minimum Qualifications
At a minimum, here's what we need from you:

• Bachelor's Degree in Marketing, Graphic Design, Business Administration and Management or related.
• 6+ years of experience in Digital Marketing, Business Strategy, and/or User Experience Design project management across mobile applications and web platforms.
• In Lieu of degree, 8+ years of experience in Digital Marketing, User Experience, Graphic Design, Web or Interface Design, or related field fields.

Preferred Qualifications
If we had our say, we'd also look for:

• Working knowledge of Digital Accessibility and Design Systems
• 1+ years of Credit card/financial services, Advertising agency, Project management, or related experience

#LI-LG1
Application Deadline:
The application window for this position is anticipated to close on Sep-01-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.
Compensation:
The base pay for this position generally ranges between $75,500.00 to $127,900.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.
Benefits:
We also offer a range of benefits and programs based on eligibility. These benefits include:

• Paid Parental Leave
• Paid Time Off
• 401(k) Plan
• Medical, Dental, Vision, & Health Savings Account
• STD, Life, LTD and AD&D
• Recognition Program
• Education Assistance
• Commuter Benefits
• Family Support Programs
• Employee Stock Purchase Plan

Learn more at mydiscoverbenefits.com .
What are you waiting for? Apply today!
All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.
Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision)
Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email [email protected] . Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.