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Lead Unified Communications Infrastructure Specialist

Zayo
| United States +80 more | Remote
Employer Provided Salary: 78,000-101,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.
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Company Description
Zayo provides mission-critical bandwidth to the world's most impactful companies, fueling the innovations that are transforming our society. Zayo's 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo's communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.
The Lead Unified Communications Infrastructure Specialist is expected to ensure the compliance of the team with the logical structures and formalized business processes created by senior management to operate the day-to-day business of the company. These structures consider the business goals of the organization, industry best practices, and professional development for employees.
Our Lead Unified Communications Infrastructure Specialist role is technical in nature and will involve actively participating in delivering customer activations and implementations. Success in this role requires strong technical abilities, leadership skills and experience assessing risk and impact to enterprise production systems. As a lead contributor in this role, one must be an effective cross-collaborative partner and be able to help drive initiatives throughout the organization.
The Lead Unified Communications Infrastructure Specialist provides technical support to Allstream's managed UC / HCS / Meraki / LAN / WLAN customers. Accordingly, this position requires solid technical skills with Cisco technologies and the Allstream HCS infrastructure, as an SME for Cisco Unified Communications products, LAN, WLAN, and Meraki for managed customers. This also requires developing the procedure documents for the HCS network infrastructure with respect to creating new hosted clients which involves the configuration of VRF on 7K,5K, CUBE-SP, Firewall Context, and creation of VMs for UC apps and installation.
This position is part of our Managed Edge Service Delivery team and reports to our Service Delivery Operations Director.
Qualifications/Desired Skills:

  • Strong knowledge of Cisco CUCM, CUC, IM&P, CER, CUEAC, Expressway, and the entire suite of UC applications
  • In-depth knowledge of Cisco Call Center platform - UCCX, CUIC, Finesses, Social Miner, Outbound Dialer, Scripting, UCCE
  • Skills on HCS (Hosted Cloud Service), CUCDM (Domain Manager), VCenter, HCMF, PLM, and Cisco Jabber, WebEx Suite, Video Control Server (VCS), TMS, Call Recording Application Calabrio, Telstar, Verint, VOSS
  • Strong fundamentals of IP and VoIP protocols such as H232, MGCP, SIP, SCCP, RTP, CRTP, TCP, UDP, DHCP, FTP, TFTP, etc
  • Familiarity with cloud automation, PaaS, Software Defined Storage/Networking, fabric-based infrastructure
  • Deep Knowledge of Hypervisor blade environment (HP, Cisco)
  • 5+ years' in-depth experience with VMWare (ESXI, vCenter, VMWare Switching, etc.)
  • 5+ years' in-depth experience with mass storage providers (such as: Nimble, NetApp, EMC)
  • Microsoft Windows Server (Server 2019 and earlier)
  • Microsoft Exchange and Office 365 is a must
  • Deep knowledge of Cisco UCS configurations and best practices
  • Highly competent in Windows/Unix/Linux operating systems and domain services
  • Deep understanding of networking protocols and working knowledge of network design/management.
  • Working knowledge of Routing and Switching based a strong foundation of the fundamentals
  • Experience configuring and maintaining Load balancers and Firewalls (such as F5, Palo Alto, Cisco ASA)
  • Must be highly analytical and detailed in planning, execution, and documentation of work
  • The ability to handle stressful situations, tight deadlines, and demanding initiatives
  • Experience leading and operating in a high uptime service delivery environment
  • Ability and discipline to work and succeed in a fast pace and organizationally complex environment, to effectively adapt to rapidly changing technology, and to lead DevOps initiatives
  • Demonstrated record in leading and following service disciplines through teamwork


Base Salary Range: 80,000 - 110,000 CAD commensurate with experience
Base Salary Range US: $78,000 - $101,000 USD commensurate with experience
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Candidate Location Eligibility:
Albuquerque, NM
Ann Arbor, MI
Atlanta, GA
Austin, TX
Baltimore, MD
Baton Rouge, LA
Birmingham, AL
Boise, ID
Boston, MA
Buffalo, NY
Charleston, SC
Charlotte, NC
Chicago, IL
Cincinnati, OH
Cleveland, OH
Colorado, CO
Columbus, OH
Dallas-Fort Worth, TX
Dayton, OH
Des Moines, IA
Detroit, MI
Fayetteville-Springdale-Rogers, AR
Greensboro, NC
Hampton Roads, VA
Hartford, CT
Houston, TX
Huntsville, AL
Indianapolis, IN
Jacksonville, FL
Kansas City, MO
Las Vegas, NV
Lexington, KY
Lincoln, NE
Little Rock, AR
Los Angeles, CA
Louisville, KY
Madison, WI
Memphis, TN
Miami, FL
Milwaukee, WI
Minneapolis–Saint Paul, MN
Nashville, TN
New Orleans, LA
New York City, NY
Ogden, UT
Oklahoma City, OK
Omaha, NE
Orlando, FL
Other US Location
Palm Bay-Melbourne-Titusville
Pensacola, FL
Peoria, IL
Philadelphia, PA
Phoenix – Mesa – Scottsdale, AZ
Pittsburgh, PA
Portland, ME
Portland, OR
Providence, RI
Provo, UT
Raleigh-Durham, NC
Reno, NV
Richmond, VA
Rochester, NY
Sacramento, CA
Salt Lake City, UT
San Antonio, TX
San Diego, CA
San Francisco, CA
San Luis Obispo, CA
Santa Cruz, CA
Seattle, WA
Spokane, WA
St. Louis, MO
Tallahassee, FL
Tampa Bay, FL
Tucson, AZ
Tulsa, OK
Washington DC
Wichita, KS
Wilmington, NC

Technology we use

  • Engineering
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • ApexLanguages
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • SalesforceCRM

What are Zayo Perks + Benefits

Zayo Benefits Overview

Zayo Group is committed to providing our employees with a benefits program that is both comprehensive and competitive. Our benefits program offers health care, dental and vision coverage, as well as financial secruity to our employees and their families.

Culture
Volunteer in local community
Partners with nonprofits
B Strong, Greenhouse Scholars, A Precious Child, AMP the Cause, There With Care, Boulder Parks and Rec, and many more....
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Employee Resource Groups Mental Health & Disability Advocacy | Pride | Women's | Multicultural | Veterans | Sustainability
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Flexible Spending Accounts (FSAs) enable you to put aside money for important expenses & help reduce your income taxes at the same time. Zayo employees can contribute up to $2,650 annually.
Disability insurance
If you are out of work for an extended period or time due to a disabling injury or illness, disability insurance covers 60% of annual salary up to $5000 monthly maximum payout.
Dental insurance
Dental exams can help you & your dentist detect problems in the early stages when treatment is simpler & costs are lower. Regular exams are an important part of maintaining your medical health.
Vision insurance
The vision plan covers routine eye exams and also pays for all or a portion of the costs of glasses or contact lenses if you need them.
Health insurance
Each person's health care needs are different. That's why our medical plan offers multiple options (3) so that you can choose the coverage level best-suited to your personal situation.
Life insurance
Your family depends on your income for a comfortable lifestyle and for the resources necessary to make their dreams a reality! Zayo offers Basic Term Life and AD&D as well as supplemental insurance.
Pet insurance
Offered at a discounted rate to all Zayo employees
Wellness programs
Team workouts
Do you love working out? So do we which is why Zayo offers access to group fitness sessions and company-sponsored events, such as the B Strong Ride.
Mental health benefits
Financial & Retirement
401(K)
Zayo Group offers a 401(k) plan through Fidelity. Eligible employees may join the plan as soon as administratively feasible after their date of hire and may contribute up to the IRS limit of $19,000.
401(K) matching
Zayo matches 50% of employee contributions up to 4% with a cap at 2% match.
Company equity
Performance bonus
Child Care & Parental Leave
Generous parental leave
Zayo provide 12 weeks paid maternity leave, 2 weeks paid paternity leave, and 4 weeks paid adoptive/foster leave.
Family medical leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation + Time Off
Generous PTO
Zayo employees receive between 0 and 25 days per year of paid time off based on years of service.
Paid volunteer time
Paid holidays
Office Perks
Commuter benefits
Zayo Group offers the option to elect Commuter Benefits which helps you pay for public transportation and parking costs while commuting to and from work using pretax dollars.
Company-sponsored outings
Some meals provided
Company-sponsored happy hours
Happy hours are hosted twice monthly and include alcoholic and non-alcoholic options.
Onsite office parking
Parking is available at Zayo offices.
Recreational clubs
Love sports? So do we! We offer a variety of options to get involved with your co-workers outside of the office.
Fitness stipend
We strongly believe that there is nothing more important than the health and well-being of our employees and families. To promote health and fitness, Zayo has partnered with GymPass.
Onsite gym
Professional Development
Job training & conferences
Tuition reimbursement
The tuition reimbursement program provides an opportunity for Zayo employees to further their education and to apply to be reimbursed for eligible education expenses.
Lunch and learns
Zayo is committed to providing opportunities for employees to expand and grow their knowledge base through lunch and learn sessions.
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
View full list of perks + benefits

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