Lead Travel Consultant

About the Job

Are you ready to elevate your career in the fast-growing world of corporate travel? Tumodo.io, a leading online travel platform specializing in Corporate B2B travel, is looking for a passionate and experienced Lead Travel Consultant to join our India team.

Why Tumodo?

• Innovate with Impact: Work in a forward-thinking environment that sets new standards in corporate travel.
• Empower Businesses: Help companies thrive with tailored travel solutions that enhance productivity and efficiency.
• Grow Your Career: We invest in your professional development and provide opportunities to learn and excel.

If you are passionate about enhancing the corporate travel experience, join Tumodo.io and help shape the future of business travel.

About the Role

We are looking for a Lead Travel Consultant based in Bangalore, with strong experience in corporate travel management and proficiency in Sabre GDS. You will manage or supervised the team, corporate client travel needs and ensure seamless travel experiences.

Key Responsibilities:

Team Leadership & Operations:

• Lead and mentor a team of travel consultants, fostering a culture of collaboration, accountability, and exceptional customer service.
• Oversee daily travel operations, ensuring seamless handling of bookings, amendments, cancellations, and special requests.
• Conduct regular performance reviews, training sessions, and team meetings to drive continuous learning and service excellence.
• Manage and resolve escalations promptly, ensuring issues are addressed effectively and root causes are identified to prevent recurrence.
• Maintain clear communication channels between Support, Sales, and Account Management teams to ensure smooth coordination and client satisfaction.
• Generate regular reports on team performance, client feedback, and service quality metrics.

Travel Service Management:

• Supervise all aspects of travel service delivery, ensuring compliance with company standards and SLAs.
• Monitor workload distribution, response times, and booking accuracy to maintain optimal efficiency and customer satisfaction.
• Manage both call and email support for corporate clients, ensuring timely and professional responses.
• Build and maintain strong client relationships, proactively addressing escalations and ensuring consistent service delivery.
• Collaborate with internal stakeholders to streamline workflows and improve overall service delivery

Quality Assurance & Training:

• Conduct periodic quality checks on bookings and client interactions to ensure accuracy and adherence to travel policies.
• Ability to analyse escalation patterns and implementing corrective actions.
• Identify skill gaps and coordinate training initiatives to enhance product knowledge and GDS proficiency across the team.
• Stay updated on travel industry trends, airline policies, and corporate travel guidelines to provide expert guidance and maintain service excellence.

Requirements:

• Bachelor’s degree in Business, Travel & Tourism, or a related field.
• Proven experience in leading travel operations or support teams within the corporate travel industry.
• Demonstrated ability in escalation management, issue resolution, and maintaining client satisfaction in high-pressure environments.
• Strong leadership and team management abilities with a focus on service excellence and performance improvement.
• Exceptional communication, problem-solving, and client relationship management skills.
  

Benefits of Working at Tumodo:

• Competitive vacation and flexible working arrangements.
• Comprehensive health and wellness benefits.
• Professional development, training, and mentorship programs.
• Collaborative office environment with modern facilities.

Work Culture:

At Tumodo, we foster a diverse and inclusive environment, celebrating every team member’s unique talents and perspectives. We are an equal opportunity employer and welcome applicants regardless of gender, nationality, religion, disability, or background.

Join us in revolutionizing business travel in the India, where every journey is powered by innovation, collaboration, and excellence.