Lead - Training

Company Description

Sutherland is seeking an attentive and goal-oriented person to join us as a Lead - New Hire Training. We are a team of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Job Description

Responsibilities:

• Deliver monthly Language, Voice and Accent classroom/virtual training, support business through daily call monitoring and floor activity by working closing with the team and business requestors.
• Reporting and tracking training effectiveness
• Interviewing new hires
• Regular and continuous touch base with floor and trainees to map improvement through coaching, feedback and communication-based projects

Requirements for this role include:

Key Skills:

• Communication Skills: Voice and Accent Training Delivery, Excellent communication skills, Excellent Facilitation/training skills
• Skills: Coaching and Feedback
• Skills: Proficient in MS Excel and MS PPT
• Skills: Content Development

Preferences: - Optional (nice-to-have’s)

• Skills: Instructional Design Skills (a good-to-have skill)

Qualifications

To succeed in this position, you must:
Have earned a bachelor’s degree in any field
Have a minimum of 3-4 years of Communication skills/ Voice and Accent training experience, preferably in a healthcare domain.
Have excellent working knowledge on Microsoft Office applications (Excel, PowerPoint, Word and Outlook)
Have strong English verbal and written, communication skills
Have experience in developing solutions and process improvements based on the communication skills
Have willingness and ability to work in night shifts/ flexible shifts.
Have willingness to work in fast paced environment.

Additional Information

All your information will be kept confidential according to EEO guidelines.