Lead Test Analyst
Salary: 240,000 PLN per annum, plus company benefits
Location: Warsaw
Contract: Full Time
Shifts: 40 hours per week, Monday – Friday, 8.30am until 5:30pm with 1 hours unpaid lunch break
Work model: Hybrid 3 days in Warsaw
Williams Lea seeks a Lead Test Analyst to join our team!
Williams Lea is the leading global provider of tech-enabled business and marketing services helping clients manage and transform processes through resilient, scalable 24/7 operations. We combine deep expertise, agentic AI-imbedded workflows, and a global delivery model into a tech-enabled, seamless human expert-in-the-loop experience that helps clients achieve superior business outcomes.
Built on a strong heritage and great client relationships, we harness deep industry expertise, emerging technology and our global “Optishore™” delivery model to plan, build, execute and measure business processes, driving operational agility and digital transformation at speed and scale.
Williams Lea, an RRD company, serves clients in 20 countries across four continents and has 15,000 employees worldwide.
Purpose of role
The Test Lead owns and leads the end-to-end testing and quality strategy for a tribe and its associated products or components. This role provides expert guidance across manual and automated testing methods and tooling, ensures quality is embedded from the outset (shift-left), and influences technical and architectural decisions from a quality perspective.
The role includes leading and developing a small team of Test Analysts to deliver robust, scalable, and high-quality software aligned to business outcomes and compliance requirements.
Reporting to: Engineering Manager with 2-5 Direct Reports
Key responsibilities
Test Strategy & Quality
- Own the end-to-end test strategy across Functional (TEST), Non-Functional (NFTS), and Process testing (PRTS), including automation and regression aligned to QA standards
- Provide guidance on methods, frameworks, tools, and best practices, ensuring effective adoption of engineering standards
- Influence architecture and design to embed quality from inception and proactively identify and mitigate technical risk
- Ensure alignment with quality assurance governance, regulatory requirements, and engineering standards
- Define and track quality KPIs (e.g. coverage, pass rates, MTTD/MTTR, escaped defects, performance SLAs)
- Champion shift-left and continuous testing, embedding automation within CI/CD pipelines
Test Planning, Execution & Assurance
- Review and approve test plans, test cases, data strategies, and automation suites
- Ensure traceability from requirements through to testing and defect resolution
- Oversee testing across system, integration, UAT, performance, security, and accessibility
- Communicate quality metrics, risks, and defect trends, providing evidence-based release recommendations
- Ensure environments, test data, and pipelines support reliable and efficient testing
- Lead test closure activities, retrospectives, and continuous improvement initiatives
Leadership, Mentorship & Collaboration
- Provide day-to-day technical leadership, mentoring, and support to Test Analysts
- Set quality standards, review deliverables, and support capability development
- Collaborate across teams on defect triage, quality gates, and release planning
- Represent testing in governance forums, architecture reviews, and programme discussions
Governance, Risk & Compliance
- Apply and continuously improve QA processes, including audits and corrective actions
- Incorporate non-functional requirements (performance, resilience, security, availability) into the testing strategy and sign-off
Decision Rights & Authority
- Owns: Test strategy, standards, test environments, test data, and quality reporting
- Recommends: Release go/no-go decisions based on risk and evidence
- Approves: Test artefacts, entry/exit criteria, and quality-related risk mitigations
Personal attributes
- Strong experience in software testing leadership or senior QA roles
- Experience with modern testing practices (automation, APIs, performance, CI/CD)
- Ability to define and implement scalable, risk-based testing strategies
- Strong stakeholder management and communication skills
- Experience leading or mentoring team members
- Analytical mindset with a focus on continuous improvement
Using AI in your application
We’re happy for you to use AI tools to research us, polish your cv/cover letter, and practice interviews. Please make sure everything you submit reflects your authentic skills and experience.
To keep things fair, please don’t use AI to invent or exaggerate achievements, complete assessments (unless we say it’s allowed), or to generate live interview answers.
Rewards and Benefits
We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:
- 26 days holiday, plus bank holidays
- Private Medical Insurance
You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!
Equality and Diversity
The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.
If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at [email protected](we do not accept applications to this email address).
View our Privacy Notice https://www.williamslea.com/privacy-statement
Skills Required
- Proven experience in software testing leadership or senior QA roles
- Experience designing and owning end-to-end test strategies including functional, non-functional, and process testing
- Hands-on experience with test automation and embedding automation within CI/CD pipelines
- Experience with API testing and automation
- Experience with performance, security, and accessibility testing
- Experience leading, mentoring, and managing a small team (2-5 direct reports)
- Ability to define and track quality KPIs and provide evidence-based release recommendations
- Strong stakeholder management and communication skills
- Knowledge of QA governance, regulatory requirements, and audit processes
- Experience ensuring test environments, test data, and pipelines support reliable testing
Williams Lea Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Williams Lea and has not been reviewed or approved by Williams Lea.
-
Healthcare Strength — Healthcare Strength: Health coverage includes medical, dental, vision, and prescription options, with the package characterized as comprehensive and acceptable in practice. Positive remarks highlight health insurance quality within the core offering.
-
Retirement Support — Retirement Support: A 401(k) with employer match is provided alongside company-paid life insurance and disability coverage. These elements establish a standard foundation for long‑term financial security.
-
Leave & Time Off Breadth — Leave & Time Off Breadth: Paid time off, paid holidays, and paid parental leave are part of the offering in many roles. This breadth supports time away for rest and family needs.
Williams Lea Insights
What We Do
Williams Lea is the global provider of tech-enabled skilled business-critical support services to financial, legal and professional services firms, connecting people, processes and technology to streamline key business and administrative functions and helping companies adapt to a more virtual and digital workplace. Built on a strong heritage, great client relationships and a talented team, Williams Lea is the trusted global outsourcing provider to clients in highly regulated environments. Williams Lea serves clients in 20 countries across four continents and has 7,000 employees worldwide. Williams Lea is backed by Advent International, one of the largest and most experienced global private equity investors.
