Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.
As a Technology Support Lead at JPMorganChase within Corporate Technology, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services — with a focus on document and content management systems. Critical thinking while overseeing day-to-day maintenance of the firm's systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience. You will encourage a culture of continuous improvement, leading a team through incident resolution, infrastructure management, and the adoption of modern tooling across on-premises and cloud environments.
Job Responsibilities
- Lead end-to-end application and infrastructure service delivery to enable successful business operations, with a focus on document and content management platforms
- Oversee day-to-day maintenance of the firm's systems to ensure operational stability, availability, and performance across on-premises and cloud environments
- Execute policies and procedures that ensure operational stability and lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
- Analyze complex situations and trends to anticipate, troubleshoot, and resolve incidents, driving root cause analysis and ensuring full closure of issues
- Monitor production environments for anomalies using observability tools such as Splunk on AWS, address issues proactively, and escalate and communicate resolutions to business and technology stakeholders through incident resolution and service restoration
- Design system automation and build tools to reduce manual toil and improve the efficiency of application support workflows
- Lead team adoption of enterprise-authorized AI capabilities to improve incident triage speed and consistency, including synthesizing operational signals into prioritized actions, with human-in-the-loop validation and appropriate handling of sensitive data
- Apply reuse-first, AI-assisted practices across incident, problem, and change routines to identify recurring interruption patterns and validate remediation actions aligned to resiliency and security expectations
- Collaborate with developers, business users, and global production management teams across all levels of seniority to drive seamless user experiences
Required Qualifications, Capabilities, and Skills
- Formal training or certification on troubleshooting, resolving, and maintaining information technology services concepts and 5+ years applied experience
- Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support production operations workflows, with strong validation habits and awareness of data sensitivity
- Ability to review and validate AI-assisted incident recommendations before action, escalating when uncertain and ensuring outcomes align to operational, security, and auditability expectations
- Experience managing applications or infrastructure in a large-scale technology environment, both on-premises and in public cloud environments
- Proficient in observability and monitoring tools and techniques, including experience setting them up for large-scale applications and services (e.g., Splunk on AWS)
- Hands-on experience with scripting or programming languages such as Java or Python, with the ability to debug production issues and build system automations
- Hands-on experience with private/public cloud platforms and container orchestration technologies such as Kubernetes or equivalent
- Experience executing on processes within the Information Technology Infrastructure Library (ITIL) framework, including incident management, root cause analysis, and change management
- Strong understanding of infrastructure costing with the ability to apply tuning mechanisms that optimize both performance and cost efficiency
Preferred Qualifications, Capabilities, and Skills
- Experience supporting document management or content management systems in an enterprise environment
- Familiarity with ServiceNow or equivalent platforms for incident and change management workflows
- Understanding of the software development lifecycle and how it intersects with production support operations
- Experience with infrastructure optimization strategies in hybrid on-premises and cloud environments
- Knowledge of advanced observability practices and the ability to evolve team adoption of monitoring standards
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- Formal training or certification in troubleshooting, resolving, and maintaining information technology services, plus 5+ years of applied experience.
- Experience using enterprise-authorized AI capabilities in production operations workflows, with validation practices and data-sensitivity awareness.
- Ability to validate AI-assisted incident recommendations, escalate uncertainty, and align outcomes with operational, security, and auditability expectations.
- Experience managing applications or infrastructure in large-scale technology environments across on-premises and public cloud platforms.
- Proficiency with observability and monitoring tools and techniques, including large-scale application and service setup, such as Splunk on AWS.
- Hands-on experience with Java or Python for debugging production issues and building system automations.
- Hands-on experience with private or public cloud platforms and Kubernetes or equivalent container orchestration technologies.
- Experience with ITIL processes, including incident management, root cause analysis, and change management.
- Strong understanding of infrastructure costing and performance and cost optimization mechanisms.
- Experience supporting enterprise document management or content management systems.
- Familiarity with ServiceNow or equivalent incident and change management platforms.
- Understanding of the software development lifecycle and its relationship to production support operations.
- Experience with infrastructure optimization in hybrid on-premises and cloud environments.
- Knowledge of advanced observability practices and experience evolving team monitoring standards.
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Health coverage is considered comprehensive, including medical, dental, and vision, alongside wellness and mental health resources. Some locations add onsite health centers and related wellbeing support.
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Retirement Support — Retirement offerings include a 401(k)-type savings plan and related financial benefits, with options such as employee stock purchase participation. Financial planning resources are also highlighted to support long-term savings.
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Parental & Family Support — Paid parental leave of 16 weeks for birth or adoption is available for all parents. Child care and back-up child care resources further reinforce family support.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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