As a Technology Support Lead in the Technology Support team, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services.
Job Responsibilities
- Own end-to-end production support for mission-critical applications and platform components supporting treasury/trading/risk/data/reporting workflows
- Lead major incident (P1/P2) response: triage, decisioning, restoration, communications, and post-incident review
- Drive problem management and stability engineering by setting standards for RCA quality and timeliness
- Define prevention roadmaps, track actions to closure, and reduce repeat incidents while improving MTTR/MTBF
- Apply an SRE approach: identify operational toil, prioritize automation, and deliver measurable reduction in manual effort and failure rates
- Build and enforce governance across production operations (runbook standards, operational readiness reviews, change governance, control/evidence routines)
- Provide KPI/MIS reporting on incidents, availability, batch health, and risk themes
- Strengthen observability and monitoring across applications and data pipelines (define SLOs/SLIs, alerting standards, improve signal-to-noise, dashboards, proactive detection)
- Lead batch and data operations governance across AutoSys, Airflow, and data platforms including Databricks/DataLake/ETL
- Partner with engineering/platform teams to improve resiliency (capacity, performance, HA/DR, error budgets where applicable)
- Coach and lead a support team (where applicable) and act as a senior stakeholder interface for business, technology, and control partners with clear executive-level communication
Required Qualifications, Capabilities, and Skills
- 8+ years of experience in production/application support and/or SRE/operations for mission-critical platforms in banking/financial services (mandatory), including leadership accountability
- Demonstrated SRE mindset and execution with proven toil identification and elimination
- Proven delivery of automation and operational simplification
- Strong governance and controls ownership (audit-ready)
- Strong hands-on technical depth in Linux and SQL
- Automation skills in Python and shell scripting
- Scheduling/orchestration experience with AutoSys and Airflow
- Cloud/platform experience with AWS, Kubernetes, and cloud technologies
- Data platform experience with Databricks, DataLake, and ETL
- Observability experience with Grafana, Dynatrace, Splunk, and OpenTelemetry
- Strong incident/problem/change management expertise, including operating under ambiguity and time pressure, plus experience with SLOs/reliability dashboards/alert tuning, DR testing, resiliency reviews, operational risk assessments, and senior stakeholder communication/reporting
Preferred Qualifications, Capabilities, and Skills
- Experience with containerized microservices, service meshes, and event-driven architectures.
Skills Required
- 8+ years of production/application support and/or SRE/operations experience for mission-critical platforms in banking or financial services, including leadership accountability
- SRE mindset and demonstrated execution in identifying and eliminating operational toil
- Experience delivering automation and operational simplification
- Strong governance and controls ownership, including audit-ready practices
- Strong hands-on technical experience with Linux and SQL
- Automation skills using Python and shell scripting
- Scheduling and orchestration experience with AutoSys and Airflow
- Cloud and platform experience with AWS and Kubernetes
- Data platform experience with Databricks, DataLake, and ETL
- Observability experience with Grafana, Dynatrace, Splunk, and OpenTelemetry
- Incident, problem, and change management expertise
- Experience with SLOs, reliability dashboards, alert tuning, disaster recovery testing, resiliency reviews, operational risk assessments, and senior stakeholder communication
- Experience with containerized microservices, service meshes, and event-driven architectures
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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