Lead Technology Operations Analyst

About this role:

Wells Fargo is seeking a Lead Technology Operations Analyst who will be responsible for identifying and directing process improvements for Incident / Defect Management for the Merchant Services line of business while fostering cross-team collaboration and enhancing process documentation that can be leveraged across supporting teams.  They will also be the technology lead on several third-party applications, ensuring that vendors remain compliant with policy standards and occasionally onboarding new applications, ensuring they will meet the standards.

In this role, you will:

• Guide complex technology projects with broad impact for the business
• Act as key participant in the plan development for Technology Operations
• Analyze complex technical operations challenges which require in-depth evaluation
• Conduct research and create reports and presentations on findings
• Lead the development of process and operational improvements
• Be the liaison with the onshore team and ensure communication and reporting of delivery from the offshore team
• Ensure quality and security of the solutions and address remediation's as needed
• Champion continuous improvement, including devising new strategies and new opportunities
• Set performance standards for the team and ensure operations achieve or exceed performance metrics
• Direct the daily Risk and Control flow of operations, focusing on policies, procedures, and work standards to ensure success; re-engineering and driving continual service improvement
• Make decisions based on the understanding of the requirements that influence projects
• Lead teams to meet deadlines and drive new initiatives
• Review, approve, and implement recommended changes to plans
• Collaborate and consult with employees to resolve initiatives and achieve technology directives
• Act as a mentor for individuals

Required Qualifications:

• 5+ years of Technology Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 3+ years of incident management experience

Desired Qualifications:

• 5+ years of experience in Merchant Services Technology
• 1.5+ years of experience with 3rd party management (Application Management for third party vendor applications)
• Experienced in using monitoring tools such as Thousand Eyes, Grafana, Splunk, and AppDynamics to monitor and maintain system health and performance
• Knowledge in developing and maintaining Business Continuity Plans to ensure system resiliency and data protection
• Familiar with supporting and optimizing Dynamics 365 CRM applications to meet business needs
• Proficient in assisting with enterprise-level audit and control documentation to support compliance and organizational standards
• Adept at using SQL server for database-related tasks, including querying and data analysis
• Skilled in managing and automating workflows within Jira to improve efficiency and streamline operations

Job Expectations:

• Ability to work a hybrid schedule
• Relocation assistance is not available for this position
• This position is not eligible for Visa sponsorship

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.