About You – Experience, Education, Skills and Accomplishments
Bachelor’s degree in Computer Science, Information Technology, or equivalent experience.
7+ years of experience in Technology Operations, Infrastructure Support, Monitoring, or Production Support environments.
Proven experience leading technology operations teams in a 24x7 support environment.
Strong knowledge of incident management, problem management, service restoration, and operational governance.
Excellent stakeholder management skills with the ability to collaborate across Engineering, Infrastructure, Cloud, Security, Product, and Customer Success teams.
It Would Be Great If You Also Had
Experience with ITIL processes and best practices.
Hands-on experience with monitoring and observability platforms such as Datadog, SolarWinds, Zabbix, Centreon, or PRTG.
Experience supporting private and public cloud environments, including AWS, Azure, or Google Cloud.
Strong Linux, Windows, and networking troubleshooting skills, including TCP/IP, DNS, VPNs, firewalls, and load balancers.
Experience with automation and scripting using Python, Bash, or PowerShell, and ITSM tools such as ServiceNow or Jira.
What Will You Be Doing in This Role?
Lead and manage a team of engineers responsible for 24x7 monitoring and support of critical applications, infrastructure, cloud platforms, and production services.
Drive operational excellence by ensuring SLA compliance, managing incidents and major outages, and overseeing service health, performance, and availability.
Plan and execute operational changes, patching activities, maintenance events, and service restoration efforts while minimizing business impact.
Champion automation, observability, continuous improvement, and operational maturity initiatives to enhance efficiency and reliability.
Mentor and develop team members while providing operational reporting, risk updates, and service reviews to business and technology leadership.
At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.
Skills Required
- Bachelor's degree in Computer Science, Information Technology, or equivalent experience
- 7+ years experience in Technology Operations, Infrastructure Support, Monitoring, or Production Support
- Proven experience leading technology operations teams in a 24x7 support environment
- Strong knowledge of incident management, problem management, service restoration, and operational governance
- Excellent stakeholder management and cross-functional collaboration (Engineering, Infrastructure, Cloud, Security, Product, Customer Success)
- Familiarity with monitoring and observability platforms (Datadog, SolarWinds, Zabbix, Centreon, PRTG)
- Experience supporting private and public cloud environments (AWS, Azure, Google Cloud)
- Strong Linux, Windows, and networking troubleshooting skills (TCP/IP, DNS, VPNs, firewalls, load balancers)
- Experience with automation and scripting using Python, Bash, or PowerShell
- Experience with ITSM tools such as ServiceNow or Jira
- Familiarity with ITIL processes and best practices
Clarivate Analytics Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Clarivate Analytics and has not been reviewed or approved by Clarivate Analytics.
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Strong & Reliable Incentives — Incentives in sales and select product/tech roles provide meaningful upside for high performers, with commission structures boosting total compensation when targets are exceeded. Role-linked variable pay is a clear strength in revenue-driving positions.
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Leave & Time Off Breadth — PTO is ample in the U.S., with paid parental leave available, making time-off policies a notable part of the package. Generous vacation and holiday allowances stand out as positives.
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Wellbeing & Lifestyle Benefits — Hybrid and remote options are common and paired with a formal wellbeing framework and EAP, supporting work–life balance. Core medical, dental, and vision coverage is broadly available in the U.S., reinforcing everyday wellbeing support.
Clarivate Analytics Insights
What We Do
Clarivate™ is a global leader in providing solutions to accelerate the lifecycle of innovation. Our bold mission is to help customers solve some of the world’s most complex problems by providing actionable information and insights that reduce the time from new ideas to life-changing inventions in the areas of science and intellectual property. We help customers discover, protect and commercialize their inventions using our trusted subscription and technology-based solutions coupled with deep domain expertise. For more information, please visit clarivate.com.
