In this role, you will help institutionalize an operating model that has already proven its value-reducing reactive escalations, strengthening cross-functional execution, and elevating trust and transparency across Global Operations. You will serve as the organization's central point of accountability for connecting business priorities with technology readiness, ensuring that change is anticipated, coordinated, and delivered in partnership with the business rather than in response to it.
This position provides a unique opportunity to shape governance, readiness, escalation management, and risk visibility across a large, complex enterprise. While execution remains with Technology and Operations, your leadership guides the framework that helps both sides deliver with confidence, clarity, and alignment.
In This Role, You Will:
Enterprise Leadership & Governance:
- Serve as the single accountable representative for Global Operations in Technology governance forums
- Establish and maintain a clear escalation path for major technology concerns, emerging risks, readiness gaps, and adoption or stability blockers
- Ensure business impact, readiness, and sequencing are incorporated early into enterprise initiative planning Business-Technology Partnership
- Act as the formal liaison between Global Operations leadership, Technology platforms, and cross-functional delivery teams
- Ensure enterprise technology initiatives are planned, communicated, and executed in partnership with Global Operations
- Prevent late-stage escalations by surfacing risks before they reach executive forums
Risk Identification & Escalation Management:
- Proactively identify technology risks before they surface as employee incidents
- Coordinate cross-technology and cross-business remediation paths with owning teams
- Partner with Cyber, IAM, Workplace Technology, and Network teams on integrated risk responses
Data-Driven Insight & Analysis:
- Analyze Global Operations technology data including incident trends, adoption signals, performance data, and employee experience metrics
- Translate complex technical data into clear business risk narratives for Operations and Technology leadership
- Elevate issues with data-backed insights and potential solution paths
Operating Model & Capability Maturity:
- Lead and mature the Global Operations Tech Ambassador network
- Shift Global Operations from incident response to problem prevention
- Mature proactive and predictive risk identification practices during major enterprise migrations and security initiatives
Required Qualifications:
- 5+ years of Business Systems Data and Business Systems Designing experience, or equivalent demonstrated through work experience, training, military experience, or education
Desired Qualifications:
- Experience operating in enterprise-scale, cross-functional environments
- Demonstrated success leading governance, readiness, and escalation for high-impact technology initiatives
- Strong ability to translate technical data into executive-level business insights
- Experience partnering with security, identity, workplace technology, or infrastructure teams
- Proven ability to establish durable operating models that reduce reactive escalations
- Experience of Aternity or Nexthink User Experience Monitoring desired
Job Expectations
- Be Humble: You're smart yet always interested in learning from others
- Work Transparently: You always deal in an honest, direct, and transparent way.
- Take Ownership: You embrace responsibility and find joy in having the answers
- Learn More: You regularly self-educate and improve your skill set.
- Show Gratitude: You show appreciation and respect to those you work with
- Act as the named escalation authority for Global Operations technology impacts
- Maintain predictable communication and information flow across frontline, leadership, and executive audiences
- Prevent reactive leadership fire drills by identifying and addressing risks early
- Ensure enterprise technology change scales effectively across a large, distributed employee population
- Maintain clear role boundaries: accountable for governance and readiness, not delivery execution
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What We Do
Wells Fargo & Company (NYSE: WFC) is a leading financial services company that has approximately $2.1 trillion in assets. We provide a diversified set of banking, investment and mortgage products and services, as well as consumer and commercial finance, through our four reportable operating segments: Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth & Investment Management. Wells Fargo ranked No. 33 on Fortune’s 2025 rankings of America’s largest corporations. Our technology professionals drive innovation, information security, and big data analytics while maintaining a network that handles more than 12 billion customer interactions a year. Join us! Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader – we’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job – it’s about finding all of the elements to help you thrive, in one place. Living the Well Life means you’re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You’ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we’re recognized for it – Wells Fargo once again ranked in the top three – making us the #1 financial services employer – on the 2025 LinkedIn Top Companies list of best workplaces “to grow your career” in the U.S. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. © 2026 Wells Fargo Bank, N.A. All rights reserved. Member FDIC.
Why Work With Us
We're known for our “Well Life” approach to supporting employees’ career aspirations, work-life balance, and mental and physical health. We ranked in the top 3 on the 2025 LinkedIn Top Companies list – and #1 among financial services companies – as the best workplace “to grow your career” in the U.S.
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