About Us:
We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.
This role is open to candidates based in or near Austin, TX. Our Austin office is based in the vibrant San Jacinto Center downtown with breathtaking views of Lady Bird Lake. At LogicMonitor, we hire within our Centers of Energy—vibrant locations where our teams connect, collaborate, and innovate.
To learn more about life at LogicMonitor, check out our Careers Page.
What You'll Do:
LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise.
Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the seventh year in a row!
As the Lead Technical Trainer, Partners you will empower LogicMonitor’s service delivery partners to deliver high-quality professional services on our behalf, including implementations, customizations, and ongoing application of the LogicMonitor platform. You’ll design, deliver, and continuously improve training programs that certify partners to operate at LogicMonitor’s standards of excellence. This role sits at the intersection of enablement, professional services, and partner success working closely with the Strategic Partner Success Lead and Partner Solutions Engineer to ensure each partner is confident, capable, and customer-ready.
You will play a critical role in scaling LogicMonitor’s ecosystem by building a strong network of certified, technically proficient partners who can extend LogicMonitor’s reach globally.
Here's a closer look at this key role:
- Design, develop, and deliver scalable training programs for professional services partners
- Facilitate workshops, hands-on labs, and scenario-based learning experiences on the LM platform, implementation methodology, configuration standards, customization best practices, real-world deployments and optimization challenges
- Build & maintain modular, reusable training assets including guides, lab exercises, assessments, and simulations tailored for partner delivery
- Translate complex observability and AIOps concepts into clear, practical learning content for both technical and functional audiences
- Partner with Strategic Partner Success Lead, Partner Solutions Engineer, and internal SMEs to develop partner onboarding journeys and ongoing education initiatives
- Serve as a trusted advisor and technical mentor to partner trainers, consultants, and delivery teams
- Track and report on training participation, certification progress, and success outcomes
- Support partner audits, certification renewals, and ongoing competency assessments
- Use AI to accelerate & enhance content development, training delivery, and program management, and continually enhance training effectiveness
- Design and maintain hands-on labs, demos, and code samples leveraging APIs, SDKs, and automation frameworks.
- Write scripts, integrations, and sample applications (Groovy, PowerShell, Python, Java, etc.) to simulate real-world customer use cases.
- Contribute to reusable technical assets beyond training (e.g., developer enablement resources, GitHub repositories).
- Bachelor’s degree in Computer Science, Education, IT, or a related field, or equivalent professional experience
- 6+ years of experience in technical training, partner enablement, or professional services delivery within SaaS, IT operations, or cloud infrastructure environments
- Strong grasp of APIs, automation, and software integration in SaaS or enterprise environments.
- Strong technical understanding of IT infrastructure, monitoring, and observability platforms (LogicMonitor experience preferred)
- 3+ years of professional software development or scripting experience (Groovy, PowerShell, Python, Java, or similar).
- Proven experience delivering instructor-led and virtual technical training
- Excellent communication and facilitation skills with the ability to engage diverse audiences across technical levels and geographies
- Proficiency using AI tools to enhance training experiences & operations
- Ability to travel up to 50% for in-person training sessions, partner workshops, and certification events
Residents of California, click Here to view our California Applicant Privacy Notice.
Anticipated Application Close Date: 1/26/26
LogicMonitor is an Equal Opportunity Employer
At LogicMonitor, we believe that innovation thrives when every voice is heard and each individual is empowered to bring their unique perspective. We’re committed to creating a workplace where diversity is celebrated, and all employees feel inspired and supported to contribute their best.
For us, equal opportunity means fostering a truly inclusive culture where everyone has the chance to grow and succeed. We don’t just open doors; we invite you to step through and be part of something bigger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Work Authorization:
At this time, we are able to consider candidates who are authorized to work in the United States on a full-time, permanent basis without requiring new or initial employer-sponsored work authorization.
Candidates who currently hold valid U.S. work authorization that can be transferred to a new employer (such as certain H-1B statuses) may be considered on a case-by-case basis.
We are not able to provide new sponsorship for employment-based visas that require an initial petition or application by the employer.
LogicMonitor is dedicated to fostering a culture of transparency and fairness, including our commitment to pay transparency. We provide the base salary ranges for all positions posted within the United States.
Compensation packages at LogicMonitor for eligible roles include base salary, a variable plan depending on role, along with comprehensive benefits. The range displayed on each job posting reflects the minimum and maximum base salary target for new hires in the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. As part of our holistic compensation philosophy, your package will also include, but is not limited to: Comprehensive health, dental and vision coverage, generous parental leave policies, access to our Employee Assistance Program and various Wellness programs, a 401K with company matching, a Lifestyle Spending Account, and an unlimited vacation policy. For more information on our benefits, see our careers page.
Our goal is to ensure an accessible and inclusive experience for every candidate.
If you need a reasonable accommodation during the application or interview process under applicable local law, please submit a request via this Accommodation Request Form.
Know your rights: workplace discrimination is illegal. Please click here to review LogicMonitor’s U.S. Pay Transparency Nondiscrimination Provision.
Top Skills
What the Team is Saying
What We Do
LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise. For more information, visit www.logicmonitor.com and our blog, or follow us on LinkedIn, X, Facebook, and YouTube.
Why Work With Us
We love going to work and think you should too. We are customer-obsessed, work as one agile team, and strive to be better every day while building trust. These are our core values. So it's no surprise that we work hard and genuinely have fun working with each other as we expand our global presence and achieve record-breaking success.
Gallery
LogicMonitor Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We call our offices Centers of Energy, because they’re where we accelerate work, spark creativity, and ignite our culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best.
