Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.
Position SummaryTechnical Support Engineer: Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training. Provides support to customer/users where the product is highly technical or sophisticated in nature.
Supervisory Responsibilities
This position carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Supervisory responsibilities include, but are not limited to: training and mentoring employees; planning, assigning, delegating and directing work; appraising performance; rewarding and disciplining employees; and resolving employee issues.
Job Level Description
Works on short- and mid-term projects that frequently require the application of independent judgment and creativity. Mentors less experienced members of the team. May lead teams / projects / a large function or multiple functions. Leads the design and develops major / strategic products.
QualificationsEducation
Bachelors degree in related field.
Years of Related Experience
Years of experience 8 to 12 years
SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.
Skills Required
- Bachelor's degree in related field
- 8 to 12 years of related experience
Scientific Games Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Scientific Games and has not been reviewed or approved by Scientific Games.
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Leave & Time Off Breadth — Time off includes a solid starting PTO allotment plus a set of paid holidays, with a floating day and paid volunteer time also cited. Some higher‑level roles reference unlimited PTO, indicating added flexibility in certain areas.
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Wellbeing & Lifestyle Benefits — Company programs emphasize well‑being, recognition, and community and volunteer involvement. Responsibility and sustainability communications consistently highlight these initiatives alongside core benefits.
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Affordable Benefits — Health insurance costs are often described as reasonable or affordable. Core medical, dental, and vision coverage is broadly available for U.S. roles.
Scientific Games Insights
What We Do
As a global leader in the gaming and lottery industries, Scientific Games' mission is to empower our customers by creating the world's best gaming and lottery experiences. Our casino, interactive and instant lottery games are designed to reach players wherever they are, whenever they want to play, and in any channel they choose: retail, casino or digital. For more than 85 years through our acquired companies, Scientific Games has delivered what customers and players value most: trusted security, creative content, operating efficiencies and innovative technology. Today, we offer customers a fully integrated portfolio of technology platforms, robust systems, engaging content and unrivaled professional services. Headquartered in Las Vegas, Nevada with nearly 10,000 employees worldwide, we serve our customers from development, manufacturing, printing and commercial facilities on six continents. At Scientific Games, we establish long-term, collaborative relationships with our customers as trusted partners. Such partnerships allow us to build dedicated teams, fortify our knowledge base, and collaborate with our customers to improve our product and service offerings for the benefit of the industry. Our global customer base includes: - Commercial and Tribal Land-Based Casinos - Video Lottery Terminal (VLT) Operators - U.S. and International Lotteries (Government Sponsored and Private) - Central Determination Gaming Jurisdictions - Licensed Betting Operators - Licensed Online Casino Operators - Social Sites Offering Online Free-To-Play Casino Games
