Lead Technical Support Engineer, Cloud

Reposted 6 Days Ago
Be an Early Applicant
Bangalore, Bengaluru Urban, Karnataka
Hybrid
Senior level
Artificial Intelligence
The Role
Lead the infrastructure design and support for AWS and hybrid cloud environments, oversee modernization with container orchestration, and mentor junior engineers. Troubleshoot infrastructure issues and contribute to enhancing customer experience with cloud solutions.
Summary Generated by Built In
RapidAI is the trusted leader in deep clinical AI, helping hospitals deliver faster, more informed care through intelligent imaging and integrated workflows. The Rapid Enterprise™ Platform supports disease states across the care spectrum, but it’s our clinical depth that drives the most meaningful impact — improving decision-making, patient outcomes, and health-system performance. Used by more than 2,500 hospitals in over 100 countries and backed by 700+ clinical studies, including research that helped expand national stroke-treatment guidelines, RapidAI is the most clinically validated AI platform in healthcare.

What you will do:

  • Lead the design, deployment, and maintenance of infrastructure in AWS and hybrid cloud environments.
  • Drive platform modernization using Kubernetes, Docker, and Linux-based systems.
  • Oversee integration of virtualization technologies including VMware, Nutanix, and Hyper-V.
  • Implement and manage cloud-native storage solutions such as Rook/Ceph.
  • Develop automation using tools such as Terraform and Ansible.
  • Collaborate with engineering teams to ensure production readiness of new features and services—on both cloud and on-prem deployments.
  • Troubleshoot complex infrastructure and network issues; utilize tools like Wireshark to identify and resolve performance bottlenecks.
  • Support edge computing platforms and work closely with app teams to understand how infrastructure choices impact personas, workflows, and integrations.
  • Collaborate with support and engineering to reproduce, triage, and resolve customer issues across infrastructure layers.
  • Use emerging technologies including AI-driven tooling to enhance observability, productivity, and scalability of platform operations.
  • Contribute to the evolution of a customer-obsessed culture, mentoring and developing junior engineers and platform specialists

What you will bring:

  • 7–10 years of hands-on experience with AWS (Azure experience is a plus).
  • 7–10 years of experience in Linux systems engineering.
  • 7–10 years working with Kubernetes, Docker, and container orchestration.
  • Strong background in virtualization: VMware, Nutanix, Hyper-V.
  • Experience with cloud-native storage technologies (e.g., Rook/Ceph).
  • Proficient in Python scripting for automation and tooling.
  • Demonstrated expertise in infrastructure as code using tools like Terraform and Ansible.
  • Experience with network troubleshooting and diagnostic tools.
  • Familiarity with healthcare imaging systems, DICOM routers, and Vendor Neutral Archives (VNA) is highly desirable.
  • Proven ability to lead and mentor high-performing teams for at least 5 years.

RapidAI is committed to creating an inclusive and diverse workplace. We provide equal employment opportunities to all employees and applicants and prohibit discrimination and harassment of any type in regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Top Skills

Ansible
AWS
Ceph
Docker
Hyper-V
Kubernetes
Linux
Nutanix
Python
Rook
Terraform
VMware
Wireshark
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The Company
HQ: San Mateo, CA
225 Employees
Year Founded: 2012

What We Do

RapidAI is the global leader in using AI to combat life-threatening vascular and neurovascular conditions. Leading the next evolution of clinical decision-making and patient workflow, RapidAI is empowering physicians to make faster decisions for better patient outcomes. Based on intelligence gained from over 5 million scans in more than 2,000 hospitals in over 60 countries, the Rapid® platform transforms care coordination, offering care teams a level of patient visibility never before possible. RapidAI — where AI meets patient care.

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