Our Store Development team are looking for a Lead Technical Services Manager to lead the delivery of complex, high-value engineering projects across our iconic estate.
This is an exciting opportunity to play a pivotal role in shaping how our spaces evolve. You will work at the heart of major capital programmes and ensure every project meets the highest standards of quality, safety and innovation. If you thrive in a fast-paced, stakeholder-rich environment and enjoy turning technical expertise into real-world impact, this could be your next move.
About the Role
In this role you will work closely with the Store Development Team to ensure consistent and high-quality delivery of all building services systems and fire life safety systems across the Harrods Capital Works Programme.
You will need to liaise closely with all Senior Project Managers, Project Managers, Concessions, Facilities Management, Fire Office and IT teams within Harrods in implementing mechanical, electrical, public health systems and Fire Life Safety on projects from design and planning through to implementation and evaluation.
You will operate across a diverse and high-value portfolio, overseeing significant capital investment programmes and supporting both business-as-usual works and large-scale transformations. You will focus across all the major projects for FM / Engineering and Fire and Security with a number of exciting projects on our roadmap.
Your accountabilities will include:
Operations:
- Lead the delivery of multiple projects from inception through to completion, ensuring quality, compliance and adherence to programme and budget.
- Manage and coordinate internal teams and external consultants across MEP, lighting and specialist systems.
- Collaborate with key stakeholders (Engineering, IT, Fire, H&S, Security and Operations) to ensure project requirements are fully integrated.
- Oversee design development, technical specifications, tendering and contractor performance.
- Review and approve design proposals to ensure alignment with Harrods standards and statutory requirements.
- Ensure effective project handover, including all documentation, O&M manuals and operational readiness.
- Maintain compliance with Health & Safety regulations and the Harrods Technical Standards, including Golden Thread requirements.
- Support long-term MEP strategy, including development of design standards and asset information systems (e.g. CAD/Revit).
Leadership, Training, Team Development:
- Provide line management, coaching and support to team members and new starters.
- Develop MEP knowledge across the wider Store Development team to enhance project delivery.
- Build strong stakeholder relationships and communicate effectively at all levels.
- Take ownership of challenges, driving solutions and continuous improvement.
This role combines hands-on technical expertise with stakeholder management. It offers the opportunity to influence major projects and drive engineering excellence across a complex, live environment.
About You
You will be a proactive and technically strong project professional, confident in leading complex engineering projects and navigating a fast-moving, multi-stakeholder environment. Enjoy taking ownership, solving problems and bringing clarity to technical challenges.
You will:
- Hold a Professional Membership – MCIOB, CIBSE or alike.
- Have 7+ years of MEP experience in a Senior Role.
- Bring a electrical bias, alongside a solid understanding of electrical and public health systems.
- Be confident managing consultants, contractors and multiple stakeholders simultaneously.
- Professionally qualified in construction with an engineering related degree, HND or equivalent with a clear understanding of the principles of good design.
- Practically experienced in construction and project management from inception to completion.
- Highly organised with strong analytical skills.
- A team player with a desire for excellence.
- Willingness for occasional travel to other sites as required.
Above all, you will bring energy, resilience and a passion for delivering exceptional environments. You will play a key role in maintaining and evolving one of the world’s most unique retail destinations.
About Us
Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.
Our Promise to You
Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.
Uniquely You
Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.
At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
If you want to know more about life at Harrods, search #TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods.
Additional Information:
Time Type:
PermanentDepartment:
Store Development (Harriet Savage)Skills Required
- 7+ years of MEP experience in a Senior Role
- Professional Membership - MCIOB, CIBSE or alike
- Mechanical bias with understanding of electrical and public health systems
- Professionally qualified in construction with an engineering related degree, HND or equivalent
- Practically experienced in construction and project management from inception to completion
What We Do
As many lives, generations, cultures and stories pass through our doors, our mission remains unchanged: to serve the needs and aspirations of our customers, to create new stories and bring moments of delight. Whomever they are and wherever they come from, our customers can always expect to be treated with grace, courtesy, and care. #TogetherHarrods Open since 1834 by Charles Henry Harrod and now owned by Qatar Holding Authority, we are truly unique - a house of maisons, a modern atelier, a workshop of wonders, a convener, patron and celebrator of the world’s finest. Known around the world as one of the great luxury emporiums, we offer a transformative experience to customers who know that true value of exceptional goods and services lies beyond price. We are committed to excellence and artistry, inspired to reinvent and surprise, ensuring our position as a leader in the category. Our people are our strength - their unique personalities and their desire to exceed expectations are what enables us to make the impossible possible for our customers. Our customers are at the heart of our success. They’re the reason we exist, and we never forget it. And we’re always looking for new exceptional people who want to connect to them, to delight them and to become part of our story
