Lead Technical Program Manager

Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Lead Technical Program Manager
Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Overview
The Modern Access team is looking for a Lead Technical Program Manager (Scrum Master) to act as a leader and drive its efficiency and use of Agile Scrum within the organization. While we are not an application development team, we still use Agile Scrum to support our efforts to deliver customer value. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset. You must be a team player with a positive attitude who is enthusiastic about bringing a vision of the future to life.
Role
• Play a key role in the success of the team by ensuring Scrum practices are effectively implemented, allowing the team to focus on delivering customer value and developing an agile mindset.• Serve as an integral member of the leadership team, supporting peers and their direct reports in adopting and applying Agile Scrum methods.• Foster a positive team environment by promoting a "fail fast, learn quickly" mindset that encourages innovation and continuous improvement.• Facilitate all Agile Scrum ceremonies and cadences, ensuring they are effective, and outcomes oriented.• Measure and track team effectiveness by monitoring velocity and other key performance metrics to drive continuous improvement.• Support backlog management by helping the team create clear, concise, and prioritized backlog items.• Partner with stakeholders across the organization to align Mastercard's project tracking and reporting standards with the team's Agile Scrum framework.• Track and update key project initiatives for quarterly reviews, including preparing reports and presentation materials.• Coach the team on Agile and Scrum principles to strengthen collaboration, transparency, and adaptability.• Demonstrate servant leadership by modeling the values and responsibilities of the Scrum Master role.• Collaborate cross-functionally to ensure seamless work handoffs and proper intake of new requests.• Lead audit-related efforts within the team, acting as the liaison to stakeholders to ensure smooth audit execution and adequate documentation from development teams.
All about you:
• Act as a strong advocate and champion for Agile principles and practices across teams and the organization.• Support multiple Scrum teams, including those that are globally distributed, ensuring alignment and effective collaboration.• Facilitate Agile ceremonies and promote a culture of continuous improvement and accountability.• Coach teams and leaders on Agile values, Scrum practices, and servant leadership principles.• Identify and remove impediments to enable teams to focus on value delivery.• Collaborate closely with Product Owners and stakeholders to maintain a clear, prioritized backlog.• Leverage metrics (velocity, capacity, and sprint performance) to track and improve team effectiveness.• Utilize Agile tools such as Jira and Confluence to manage and communicate progress.• Certified Scrum Master (CSM) or equivalent certification preferred but not required.• Bachelor's or Master's degree in business, Computer Science, Information Technology, or a related field.
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more.
Pay Ranges
Arlington, Virginia: $129,000 - $215,000 USD
O'Fallon, Missouri: $112,000 - $187,000 USD