Role Summary
This mid-level Agility Lead / Scrum Master / Project Manager owns delivery outcomes by flexing between agile facilitation and project management execution as the work necessitates. The role drives predictable delivery through proactive ownership, disciplined follow-through, and clear, timely communication across stakeholders, teams, and vendors as applicable.
Delivery may include agile, plan-driven, or hybrid approaches, and this role adapts the cadence, artifacts, and governance to fit the context while maintaining transparency, accountability, and delivery control. The role is also expected to explore and practically leverage approved AI-enabled tools to improve efficiency (for example, notes/summaries and reporting insights) within firm policies, confidentiality constraints, and ethical use expectations.
Job responsibilities
- Proactively facilitate agile ceremonies as needed—standups, backlog refinement, sprint planning, reviews, and retrospectives.
- Drive hands-on JIRA support and administration, keeping backlog and data clean for effective planning, tracking, and reporting.
- Lead end-to-end project management, actively coordinating planning, governance, and delivery across teams and workstreams.
- Build and manage integrated schedules using PM tools, tracking milestones, dependencies, and critical paths.
- Own scope, timelines, and milestones; lead trade-off discussions and flag changes early with clear options and impacts.
- Maintain and drive RAID logs and delivery controls, ensuring clear ownership, due dates, and disciplined closure.
- Draft and synthesize notes, extract actions and decisions, and create stakeholder-ready summaries.
- Provide PM operations and admin support—intake, triage, roadmap updates, Confluence content, meeting coordination, agendas, notes, action logs, and delivery artifacts.
- Proactively leverage approved AI tools to boost efficiency and quality.
Required qualifications, capabilities, and skills
- 3+ years of experience as a Scrum Master and/or Project Manager supporting technology delivery in agile, plan-driven, or hybrid environments.
- Demonstrated ability to flex between Scrum Master facilitation and core PM responsibilities based on delivery needs.
- Strong written and verbal communication skills, including effective horizontal and vertical communication, with consistent stakeholder follow-up and proactive closure of open items.
- Strong foundational skills/Practical hands on experience with JIRA, Confluence and Excel, tracking, dependency management, and delivery reporting.
- Proven track record of proactive ownership, strong follow-through, and reliable execution under shifting priorities.
Preferred Qualifications, capabilities and Skills
- Experience in regulated, high-control, or governance-heavy environments, including hybrid delivery models.
- Certifications a plus, not required (for example, CSM or PSM, SAFe Scrum Master, PMP, or equivalent).
- Hands-on experience with Microsoft Copilot and/or similar AI assistants is a major plus, including willingness and ability to leverage AI responsibly to improve efficiency within enterprise policy constraints.
- Experience with Teams, Microsoft Project a plus
Key Competencies and Behaviors
- Proactive, ownership-driven execution with a strong bias for action and close-the-loop follow-through.
- Strong facilitation skills and the ability to influence without authority across teams and stakeholders.
- Planning discipline, including comfort with milestones, integrated schedules, dependencies, and delivery controls.
- Stakeholder management and governance rigor, including concise status reporting and decision/approval management.
- Risk and issue management mindset with early surfacing, practical mitigation options, and clear escalation.
- High attention to detail for operational hygiene (actions, decisions, RAID, and JIRA data quality) without losing sight of delivery outcomes.
- Practical experimentation mindset with responsible use of approved AI tools, including validation of outputs and strict adherence to confidentiality and policy expectations.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- 3+ years of experience as a Scrum Master and/or Project Manager supporting technology delivery in agile, plan-driven, or hybrid environments
- Ability to flex between Scrum Master facilitation and core project management responsibilities
- Strong written and verbal communication skills with effective stakeholder follow-up
- Hands-on experience with JIRA, Confluence, and Excel
- Experience with tracking, dependency management, and delivery reporting
- Proven proactive ownership, follow-through, and reliable execution under shifting priorities
- Experience in regulated, high-control, or governance-heavy environments
- CSM, PSM, SAFe Scrum Master, PMP, or equivalent certification
- Hands-on experience with Microsoft Copilot or similar AI assistants
- Experience with Microsoft Teams and Microsoft Project
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
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What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
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