Lead Technical Program Manager - Trust & Safety Scrum Master

Job Description
Leverage your deep technical expertise and leadership to guide cutting-edge projects, fostering growth and innovation in a dynamic environment.
As a Lead Technical Program Manager in the Commercial & Investment Bank, you will drive the successful delivery of complex technology projects and programs that will help reaching business goals across the firm. Leveraging your deep knowledge of technical principles, practices, and theories is essential for developing innovative solutions, while simultaneously effectively managing resources, budgets, and high-performing teams. Your strong analytical reasoning and adaptability skills will enable you to navigate through ambiguity and change, ensuring that technology initiatives align with business goals. With advanced communication and stakeholder management abilities, you will foster productive working relationships and influence decision-making to achieve mutually beneficial outcomes. As a subject matter expert, you will contribute to the development of operational plans and risk management strategies, ensuring the highest quality and professionalism in service delivery.
Job responsibilities

• Develop and execute comprehensive project plans, incorporating both technical and non-technical requirements, dependencies, integration points, resource allocation, and timelines to ensure on-time delivery of end-to-end solutions
• Identify and mitigate risks, proactively addressing potential roadblocks and implementing contingency plans to maintain project and program momentum
• Collaborate with cross-functional teams including engineering, product, commercialization, operations, and business stakeholders to define program scope, objectives, and deliverables, ensuring alignment with overall business goals
• Utilize advanced analytical reasoning to assess program performance, identify areas for improvement, and implement data-driven optimizations to enhance efficiency and effectiveness
• Guide multiple feature teams in agile ceremony facilitation including backlog refinement, sprint planning, daily stand-ups, reviews, and retrospectives
• Champion the adoption of agile methodologies, foster a culture of continuous learning and innovation, and support the feature teams in understanding and implementing the agile principles and practices of the organization
• Organize and facilitate quarterly PI (program increment) planning sessions with all key program stakeholders, baseline a 90-day plan, and track / report status against the plan to ensure status alignment on all key deliverables
• Monitor trends and report on key agile metrics such as velocity, say/do, churn, burn down charts, time to market, etc and work with Product and Engineering Leads to create plans for driving improvements
• Assist in the creation and maintenance of project documentation and artifacts using Confluence and JIRA

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in a large organization with at least 3 years in a Lead or Senior role
• Strong hands-on experience working directly with feature teams in agility / scrum master capacity within large-scale, agile environments
• Advanced expertise in stakeholder management with the ability to establish productive working relationships and influence decision-making across cross-functional teams and clients
• Proven track record of effectively managing resources, budgets, and high-performing teams in a fast-paced, agile environment
• Strong understanding of agile methodologies and metrics
• Substantial experience with project management tools and software, including JIRA, Confluence, and Project
• Solid analytical and problem-solving skills with the ability to interpret data and provide actionable insights
• Excellent leadership, communication, and stakeholder management skills
• Strong organizational skills and attention to detail
• Bachelor's or Master's degree in Computer Science, Information Systems, or related field

Preferred qualifications, capabilities, and skills

• PMP (Project Management Professional) or Agile / Scrum (CSM, PSM, SAFe, or equivalent) certification
• Experience working in a highly-matrixed, complex organization
• Experience managing commercialized product launches
• Familiarity with financial services, FinTech, payments, fraud prevention, and AI/ML strategies

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.