Technical Content Writer - Lead Technical Program Manager

Job Description
Leverage your deep technical expertise and leadership to guide cutting-edge projects, fostering growth and innovation in a dynamic environment.
As a Lead Technical Program Manager in Corporate Investment Bank in Payments Technology , you will drive the successful delivery of complex technology projects and programs that will help reaching business goals across the firm. Leveraging your deep knowledge of technical principles, practices, and theories is essential for developing innovative solutions, while simultaneously effectively managing resources, budgets, and high-performing teams. Your strong analytical reasoning and adaptability skills will enable you to navigate through ambiguity and change, ensuring that technology initiatives align with business goals. With advanced communication and stakeholder management abilities, you will foster productive working relationships and influence decision-making to achieve mutually beneficial outcomes. As a subject matter expert, you will contribute to the development of operational plans and risk management strategies, ensuring the highest quality and professionalism in service delivery.
As a lead technical writer, you will focus on documentation efforts for an internal and external audience. Extensive experience documenting APIs is highly recommended, with the ability to transform open API specifications into useful technical documentation.
Job responsibilities

• Develop and execute comprehensive project plans, incorporating technical requirements, resource allocation, and timelines to ensure on-time delivery of technology solutions
• Document and collaborate with product owners, support specialists, trainers, and engineers to produce high-quality technical documentation for our products and services. This could include user guides, technical API documentation, FAQs, system manuals, technical specifications, training materials, and more.
• Provide Product Support: Work closely with our product and development teams to translate technical specifications into user-friendly, understandable content. Play a key role in the product design process by ensuring user-centricity in the documentation.
• Provide User Support: Develop documentation to aid our support specialists in troubleshooting and resolving issues. Create resources such as knowledge base articles and troubleshooting guides.
• Work on training material development: Assist in the development of effective training materials for clients. This includes writing scripts for video tutorials, creating slide decks for webinars, and drafting handouts for in-person training sessions.
• Handle Quality Assurance: Review documentation to ensure it is clear, concise, and user-friendly. Perform ongoing updates to existing documentation to ensure they remain accurate and relevant.
• Doing Continuous Improvement: Ensure the flow of improvements from e.g., Support to Documentation updates to Training Material updates is working smoothly and accurately.
• Champion the adoption of agile methodologies and technical solutions, fostering a culture of continuous learning and innovation within the team

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in a large organization
• 5+ plus years of experience in technical writing, ideally within the financial sector
• Proven ability to understand and explain complex technical concepts concisely
• Exceptional writing, proofreading, and editing skills, e.g., with release notes or API documentation
• Strong research skills, able to quickly grasp new concepts and technologies
• Experience working with documentation tools like Microsoft Office Suite, Adobe Suite, and Confluence
• Ability to manage multiple tasks and projects simultaneously in a fast-paced, collaborative environment
• Experience with content management systems (CMS) such as DITA, Adobe Experience Manager, MadCap Flare, Office Suite, etc.
• Experience with markdown and markup languages such as DITA, HTML, XML, CSS
• Strong conversational knowledge of technology principles, including APIs, Swagger, SDKs, authentication, programming languages and version control.
• Demonstrated proficiency in applying analytical reasoning and problem-solving techniques to break down business, technical, or operational objectives into manageable tasks and activities

Preferred qualifications, capabilities, and skills

• Bachelor's degree in a relevant field (e.g., English, Communications, Technical Writing, Computer Science) preferred
• Working knowledge of Jira and/or Jira Align as well as document version control systems
• Familiarity with technical writing standards and style guides.
• Excellent organizational skills with strong attention to details
• Good interpersonal and communication skills with ability to handle constructive criticism and feedback
• A self-starter who can work independently, but also collaborate effectively with teams in an agile setting

About Us
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Our Corporate & Investment Bank relies on innovators like you to build and maintain the technology that helps us safely service the world's important corporations, governments and institutions. You'll develop solutions that help the bank provide strategic advice, raise capital, manage risk, and extend liquidity in markets spanning over 100 countries around the world.