Lead Technical Program Manager - Supporting Tech Risk Controls

Job Description
Leverage your deep technical expertise and leadership to guide cutting-edge projects, fostering growth and innovation in a dynamic environment.
As a Lead Technical Program Manager in Consumer and Community Banking Architecture Services, you will be responsible for identifying and driving risk mitigation solutions that are in line with firmwide technical standards. You will also provide subject matter expertise and technical guidance to technology-aligned application owners, ensuring that implemented controls are operating effectively and in compliance with regulatory, legal, and industry standards. By partnering with various stakeholders, including Product Owners, Technology Partners and the Consumer and Community Banking Architecture and Engineering communities, you will provide guidance and reporting of technology control adherence and related risk impacts. Leveraging your knowledge of technical principles, practices, and solutions is essential for navigating the teams towards the correct changes to support our technology control agendas. Your strong analytical reasoning and adaptability skills will enable you to influence change in the right way, ensuring that technology initiatives align to expected outcomes. You will also support a variety of Chief of Staff assignments that provide regular management updates and special tasks.
Job responsibilities

• Identify and promote risk mitigation solutions that are in line with firmwide technical standards
• Identify technology risks that are inclusive of root cause analysis and resolution recommendations
• Develop and maintain robust working relationships to facilitate cross-functional collaboration and progress towards needed outcomes
• Execute reporting and governance of controls, policies, issue management, and measurements, offering senior management insights into control effectiveness
• Monitor and evaluate control effectiveness, identify gaps, and recommend enhancements to strengthen risk posture and regulatory compliance
• Collaborate with cross-functional teams, including architecture, engineering, product, and business stakeholders, to implement deliverables, ensuring alignment with overall program goals
• Utilize advanced analytical reasoning to assess program performance, identify areas for improvement, and implement data-driven optimizations to enhance efficiency and effectiveness
• Support Chief of Staff assignments to provide regular management updates and special tasks

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in technology risk management, information security, or related field, emphasizing risk identification, assessment, and mitigation
• Working knowledge of the software development lifecycle and supporting technology platforms
• Familiarity with risk management frameworks, industry standards, and financial industry regulatory requirements
• Proficient knowledge and expertise in risk assessment & reporting, control evaluation, design, and governance, with a proven record of implementing effective risk mitigation strategies
• Advanced expertise in stakeholder management, with the ability to establish productive working relationships and influence decision-making across cross-functional teams and clients
• Advanced experience in utilizing technical fluency to drive effective solutions across cross-functional teams
• Proven track record of effectively managing resources and high-performing teams in a fast-paced, agile environment
• Demonstrated proficiency in applying analytical reasoning / problem-solving techniques to evaluate data and break down business, technical, or operational objectives into manageable tasks and activities

Preferred qualifications, capabilities, and skills

• Demonstrated success developing executive-level messages, providing communications to senior management teams, and executing technical strategies.
• Experience working with subject matter experts to establish appropriate go-forward solutions.
• Organized self-starter, project manager and multi-tasker with a proven ability to track complex and overlapping milestones and manage multiple priorities and urgent deadlines.
• Outstanding judgment and interpersonal skills, including partnering effectively with executives, peers and other functional groups across the company
• High level of independence, energy and integrity, demonstrates respect for a diversity of opinions and styles, and takes accountability and accepts responsibility
• Experience with driving programs supporting industry and firm wide controls and agendas.

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.