Lead Technical Program Manager - Platform Operations

Job Description
Leverage your deep technical expertise and leadership to guide cutting-edge projects, fostering growth and innovation in a dynamic environment.
As a Lead Technical Program Manager in Consumer & Community Banking Infrastructure & Production Management, you will drive the successful delivery of complex technology projects and programs that will help reaching business goals across the firm. Leveraging your deep knowledge of technical principles, practices, and theories is essential for developing innovative solutions, while simultaneously effectively managing resources, budgets, and high-performing teams. Your strong analytical reasoning and adaptability skills will enable you to navigate through ambiguity and change, ensuring that technology initiatives align with business goals. With advanced communication and stakeholder management abilities, you will foster productive working relationships and influence decision-making to achieve mutually beneficial outcomes. As a subject matter expert, you will contribute to the development of operational plans and risk management strategies, ensuring the highest quality and professionalism in service delivery.
Job responsibilities

• Develop and execute comprehensive project plans, incorporating technical requirements, resource allocation, and timelines to ensure on-time delivery of technology solutions
• Identifiy and mitigates risks, proactively addresses potential roadblocks and implements contingency plans to maintain project and program momentum
• Collaborates with cross-functional teams, including engineering, product, and business stakeholders, to define program scope, objectives, and deliverables, ensuring alignment with overall business goals
• Utilizes advanced analytical reasoning to assess program performance, identify areas for improvement, and implement data-driven optimizations to enhance efficiency and effectiveness
• Champions the adoption of agile methodologies and technical solutions, fostering a culture of continuous learning and innovation within the team
• Develops a product strategy and product vision that delivers value to customers
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Builds relationships with customers to understand challenges and to develop solutions
• Provides leadership to Product Owners and Technical Partners to help them understand all non-feature work required to run their products and to deliver commitments
• Ensures alignment of the clearinghouse processes with agility standards
• Partners with key technology and product leads to drive consistent clearinghouse practices, setting logical key performance measures and reporting

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in a large organization
• Advanced expertise in stakeholder management, with the ability to establish productive working relationships and influence decision-making across cross-functional teams and clients
• Advanced experience in utilizing technical fluency, including knowledge of vendor products and managing vendor relations, to enable on-demand access to shared pools of applications and services
• Proven track record of effectively managing resources, budgets, and high-performing teams in a fast-paced, agile environment
• Demonstrated proficiency in applying analytical reasoning and problem-solving techniques to break down business, technical, or operational objectives into manageable tasks and activities
• Advanced knowledge of the product development life cycle, design, and data analytics
• Be passionate about the Product Development process, always striving to improve how products are built to ensure teams operate to their maximum effectiveness and efficiency
• Self-motivated and an innovative thinker with the ability to derive, formulate, and develop new concepts, processes and value-added activities
• Process-oriented with strong organization, problem solving, time management, and analytical skills
• Very detailed with strong organizational skills and thorough follow-up

Preferred qualifications, capabilities, and skills

• Experience building and working with high-performing teams in a complex organization with a focus on process improvement
• Working knowledge of Agile Methodologies, Jira, and Confluence
• Define and manage a highly organized roadmap and supporting backlog to ensure the team is delivering products that will most positively impact customers and the business
• Ability to use and analyze data/organizational metrics to foster team's continuous improvement
• Ability to think strategically while also being hands-on to progress initiatives as needed
• Ability to flex approach based on the needs of the team/organization

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking Group depends on innovators like you to serve consumers, small businesses, municipalities and non-profits. You'll support the delivery of award winning tools and services that cover everything from personal and small business banking as well as lending, mortgages, credit cards, payments, auto finance and investment advice. This group is also focused on developing and delivering cutting edged mobile applications, digital experiences and next generation banking technology solutions to better serve our clients and customers.