About Signify
Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond.
At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career.
Join us, and together, we’ll transform our industry, making a lasting difference for brighter lives and a better world.
More about the role
Role Overview:
The Virtual Chatbot Team Lead will be responsible for driving the strategy, development, and continuous improvement of the enterprise Virtual Chatbot platform. This role ensures the chatbot delivers high-quality, scalable, and secure conversational experiences for employees, customers, and internal stakeholders. The Lead will manage end-to-end operations, guide a cross-functional squad, and collaborate across product, engineering, automation, and business teams.Key Responsibilities:
1. Product & Platform Ownership• Define and own the Virtual Chatbot roadmap.• Lead LLM integration, intent design, and capability expansion.• Track KPIs and improve chatbot accuracy, performance, and user experience.2. Technical Leadership• Guide architecture, integrations, and solution design.• Ensure platform performance, security, and compliance.• Support engineering teams with troubleshooting and enhancements.3. Stakeholder Management• Partner with business teams to onboard and develop new use cases.• Translate requirements into technical deliverables.• Represent the Virtual Chatbot in demos, reviews, and leadership interactions.4. Team & Delivery Management• Lead and mentor a cross-functional chatbot squad.• Drive backlog prioritization, sprint planning, and quality delivery.• Maintain documentation, testing discipline, and release processes.5. Conversational AI & Knowledge Management• Define conversation flows, intents, prompts, and fallback logic.• Oversee knowledge base updates and quality control.• Ensure consistent tone and compliance in all user interactions.6. Innovation & Automation
- Introduce AI driven automation and hyperautomation features.
- Bachelor’s/Master’s in Computer Science, IT, or related field.
- 6–10+ years in AI, automation, or platform management.
- Experience with enterprise chatbot platforms preferred.
- Expertise in Conversational AI, LLMs, NLP/NLU frameworks.
- Experience with Azure OpenAI, Copilot Studio, or similar tools.
- Strong API, automation workflow, and architecture knowledge.
- Familiarity with analytics, data privacy, and security principles.
- Proven experience leading technical or cross-functional teams.
- Strong program management and problem solving skills.
- Ability to convert business needs into technical solutions.
- Service management, IT operations, or digital transformation.
- Experience with automation squads or hyperautomation.
- Strategic thinker with hands on execution mindset.
- Strong communication and stakeholder influence.
- User focused, adaptable, and resilient.
Everything we’ll do for you
You can grow a lasting career here. We’ll encourage you, support you, and challenge you. We’ll help you learn and progress in a way that’s right for you, with coaching and mentoring along the way. We’ll listen to you too, because we see and value every one of our 27,000+ people. We believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas. With a global workforce present in 70+ countries, we are dedicated to creating an inclusive environment where every voice is heard and valued, helping us all achieve more together.
Come join us, and together we can light up the future.
Skills Required
- Bachelor's or master's degree in computer science, information technology, or a related field
- 6–10+ years of experience in AI, automation, or platform management
- Experience with enterprise chatbot platforms
- Expertise in conversational AI, LLMs, and NLP/NLU frameworks
- Experience with Azure OpenAI, Copilot Studio, or similar tools
- Strong API, automation workflow, and solution architecture knowledge
- Familiarity with analytics, data privacy, and security principles
- Proven experience leading technical or cross-functional teams
- Strong program management and problem-solving skills
- Ability to translate business needs into technical solutions
- Knowledge of service management, IT operations, or digital transformation
- Experience with automation squads or hyperautomation
- Strong communication, stakeholder influence, strategic thinking, adaptability, and resilience
What We Do
Signify (Euronext: LIGHT) is the world leader in lighting for professionals, consumers, and the Internet of Things. Our Philips products, Interact systems and data-enabled services deliver business value and transform life in homes, buildings and public spaces. In 2023, we had sales of EUR 6.7 billion, approximately 32,000 employees and a presence in over 70 countries. We unlock the extraordinary potential of light for brighter lives and a better world. We have been in the Dow Jones Sustainability World Index since our IPO for seven consecutive years and have achieved the EcoVadis Platinum rating for four consecutive years, placing Signify in the top one percent of companies assessed. News from Signify can be found in the Newsroom, on X, LinkedIn and Instagram. Information for investors is located on the Investor Relations page
