Lead Tech Program Manager – AI, Automation & Data Analytics

Lead Technical Program Manager - AI, Automation & Data Analytics
CareOps+ is seeking a highly technical and execution-focused leader who thrives at the intersection of business strategy, analytics, automation, and technology delivery. This role is not a traditional project management position. We are looking for a hands-on builder who can partner with business stakeholders, translate complex requirements into scalable solutions, and personally execute technical implementations across multiple platforms.
 

The ideal candidate is equally comfortable presenting executive-level updates to senior leadership as they are developing SQL queries, integrating APIs, building automation workflows, creating analytics dashboards, and deploying AI-powered solutions. This individual serves as the critical bridge between functional business needs and technical execution, ensuring solutions move from concept to measurable business outcomes.
 

Key Responsibilities

Solution Design & Technical Execution

• Design, build, and deploy technology solutions that drive operational efficiency, automation, and business transformation.
• Translate business requirements into technical architectures, workflows, and scalable implementation plans.
• Lead end-to-end execution of technology initiatives, including requirements gathering, solution design, testing, deployment, and adoption.
• Develop integrations across enterprise platforms using APIs, web services, and automation technologies.
• Partner with business and technology stakeholders to identify opportunities for process optimization and digital transformation.
   

AI, Automation & Process Transformation

• Build and deploy AI-powered solutions, including Microsoft Copilot Studio agents and other generative AI applications.
• Design intelligent workflows using Microsoft Power Platform, Power Automate, and related automation technologies.
• Identify repetitive business processes and implement automation strategies that reduce manual effort and improve operational performance.
• Evaluate emerging AI and automation capabilities and recommend practical use cases that deliver measurable business value.
   

Analytics & Data Engineering

• Develop and maintain executive dashboards and reporting solutions that consolidate data from multiple enterprise systems.
• Perform advanced data analysis to identify trends, opportunities, risks, and operational insights.
• Build scalable reporting and visualization solutions utilizing Power BI and other business intelligence tools.
• Design and optimize data pipelines, ensuring accuracy, accessibility, and governance of business-critical information.
   

Leadership & Stakeholder Management

• Present technical solutions, implementation progress, and business outcomes to senior leadership and executive stakeholders.
• Influence decision-making through clear storytelling, data-driven recommendations, and business case development.
• Facilitate cross-functional collaboration across operations, technology, analytics, and business teams.
• Serve as a trusted advisor on technology strategy, automation opportunities, and AI adoption.
   

Preferred Qualifications / Core Requirements

• Hands-on experience designing, developing, and deploying AI, automation, and intelligent workflow solutions (Copilot Studio, Generative AI, AI Agents, Power Automate, Agentic AI).
• Strong expertise in data analytics, business intelligence, and dashboard development using Power BI, SQL, and enterprise reporting tools.
• Proven ability to design technical solutions and system integrations, translating business requirements into scalable architectures and automated processes.
• Advanced SQL, data engineering, and data transformation skills, including experience with data pipelines, governance, and reporting architecture.
• Deep knowledge of the Microsoft Power Platform, including Power BI, Power Apps, Power Automate, and Copilot Studio.
• Exceptional executive communication and stakeholder management skills, with the ability to present technical solutions and business value to senior leaders.
• Demonstrated success leading end-to-end solution delivery from requirements gathering through implementation, adoption, and measurable business outcomes.
• Experience personally building and deploying technical solutions, not solely managing projects, vendors, or development teams.
   

  This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

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It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.