Lead Systems Ops Engineer - Technology Major Incident Management

About this role
Wells Fargo is seeking a Lead Systems Operations Engineer to join Technology Major Incident Management (TMIM) to take on a mission-critical role that safeguards resilience, reliability, and trust at a global scale. As our Lead Systems Operations Engineer, you will lead coordinated responses to high-priority production incidents-driving swift resolution, clear stakeholder communications, and continuous improvement across complex, enterprise systems.
In this role, you will command incident bridges for events with reputational, regulatory, compliance, customer, or business impact; orchestrate cross-functional efforts with Incident Communicators, Platform, and Business teams; and provide deep technical leadership across large-scale applications, systems, and databases. You will also identify process improvements and automation opportunities that reduce Mean Time to Resolve (MTTR) and lower human-intervention time, elevating service stability and customer satisfaction across our global platforms.
If you're energized by leading under pressure, influencing outcomes across diverse engineering domains, and setting the bar for operational excellence, we invite you to make your impact here.
In this role, you will:

• Solve complex challenges by reviewing and analyzing escalated technical issues tied to core business solutions, requiring deep evaluation of alternatives, enhancements, and system improvements
• Drive technical decisions on changes and enhancements that influence the stability and scalability of global operations
• Partner with engineering leaders to design and implement change strategies aligned with rigorous technical standards and process controls
• Collaborate across the enterprise with technical peers and senior managers to resolve critical systems support issues and achieve strategic goals
• Lead transformative initiatives with broad impact, providing strategic systems consultation to technology teams across the enterprise
• Shape the future of infrastructure by participating in large-scale planning for computer systems and network architecture within the Systems Operations domain

Required qualifications:

• 5+ years of experience in Systems Engineering or Technology Architecture, or equivalent demonstrated through a combination of work experience, training, military service, or education
• 3 + years of experience in Major Incident Management and recovery strategies and customer impact mitigation

Desired qualifications:

• Experience working with cross-functional teams and senior stakeholders in a global enterprise environment
• Excellent verbal and written communication skills
• Demonstrated experience in facilitating virtual, enterprise-level meetings for production events
• ServiceNow or incident management tools experience

Job Expectations:

• Open to work in flexible hours, on call support in a 24x7 command center environment
• This position offers a hybrid work schedule
• This position is not eligible for Visa sponsorship

Posting End Date:
31 Dec 2025
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.