- Wells Fargo is seeking a highly skilled and forward-thinking Lead Systems Operations Engineer to join the ITSO App Support team within CTO Platform Services. This role is ideal for someone passionate about advancing observability and automation, building scalable and resilient platforms, and leveraging modern technologies. You will play a key role in enhancing monitoring and operational insights through observability frameworks, driving automation to reduce operational toil, and enabling self-service capabilities using advanced technologies such as Generative AI and intelligent agent development.
- Lead complex, high-impact initiatives and provide strategic systems consultation to technology teams
- Serve as a key contributor in large-scale planning of systems and network infrastructure within Systems Operations
- Analyze and resolve complex technical challenges and escalated production issues, including evaluating alternatives and recommending system improvements
- Drive technical decisions related to system enhancements and changes
- Partner with engineering teams on change design, ensuring adherence to technical controls and standards
- Collaborate with cross-functional teams and stakeholders to resolve system issues and achieve operational goals
- Incident Management: Triage incidents, engage partner teams, provide timely updates, and coordinate communication with business users
- Problem Management: Perform root cause analysis and manage tickets related to recurring issues
- Batch Management: Support batch job creation, updates, scheduling, and documentation
- Change Management: Track and review changes, validate outcomes, and implement remediation plans as needed
- Monitoring & Observability: Configure alerts, customize thresholds, and enable transaction-level monitoring
- BCP Support: Document and coordinate resilience efforts and participate in BCP testing events
- Capacity Management: Support capacity planning initiatives and provide insights to planning teams
- Audit & Compliance: Assist with audits and provide required production environment data
- Automation: Develop dashboards and scripts to automate operational tasks
- On-call Support: Provide after-hours support and assist during deployments
- 5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 4+ years of experience with observability platforms (e.g., BigPanda, ThousandEyes, Grafana Cloud, Prometheus, ELK, Splunk Observability, AppDynamics), Kubernetes on OpenShift, and AutoSys scheduling
- 4+ years of experience in IT Service Management (ITSM), including incident, problem, and change management
- 3+ years of experience with Red Hat Enterprise Linux and Kubernetes, especially OpenShift (OCP)
- 3+ years of experience in Site Reliability Engineering and supporting production-grade environments
- 3+ years of experience with API management platforms such as Apigee
- 3+ years of experience with cloud-native architectures, high-availability systems, and cloud platforms (GCP or Azure)
- 3+ years of experience in automation and scripting, particularly with Ansible Tower and playbook development
- Experience working in Agile/Scrum environments
- Strong project management and stakeholder engagement skills
- Proven ability to lead cross-functional teams
- Strong problem-solving and decision-making capabilities
- Excellent communication and collaboration skills
- This position is not eligible for visa sponsorship
- Hybrid work schedule
- Availability for on-call support
- Flexibility to work in ad-hoc shifts as needed
Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.
$119,000.00 - $224,000.00
Benefits
Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.
- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance, critical illness insurance, and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
26 Jun 2026
* Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
#BI-Hybrid
Skills Required
- 5+ years of Systems Engineering or Technology Architecture experience
- 4+ years experience with observability platforms (BigPanda, ThousandEyes, Grafana Cloud, Prometheus, ELK, Splunk Observability, AppDynamics)
- 4+ years experience with Kubernetes on OpenShift (OCP)
- 3+ years experience with Red Hat Enterprise Linux
- 4+ years experience with AutoSys scheduling
- 4+ years experience in IT Service Management (incident, problem, change management)
- 3+ years experience in Site Reliability Engineering and supporting production-grade environments
- 3+ years experience with API management platforms such as Apigee
- 3+ years experience with cloud-native architectures, high-availability systems, and cloud platforms (GCP or Azure)
- 3+ years experience in automation and scripting, particularly with Ansible Tower and playbook development
- Availability for on-call support and flexibility to work ad-hoc shifts
- Experience working in Agile/Scrum environments
- Strong project management and stakeholder engagement skills
- Proven ability to lead cross-functional teams
- Excellent communication, collaboration, problem-solving and decision-making skills
Wells Fargo Compensation & Benefits Highlights
How does Wells Fargo ensure its pay and bonus plans are competitive?
Wells Fargo ensures its pay and bonus plans remain competitive through a structured, performance-driven compensation philosophy combined with regular market benchmarking. The company’s approach is centered on “pay for performance,” meaning compensation is directly linked to individual contributions, business results, and overall company performance. This includes evaluating how employees meet regulatory expectations, manage risk responsibly, and contribute to long-term value creation.
To maintain market competitiveness, Wells Fargo conducts global compensation reviews using third-party consultants. These reviews assess both base salary and total compensation across the organization, factoring in role, level, tenure, and geographic differences. The company also evaluates pay equity and has reported no significant unexplained pay gaps following its most recent review. This process ensures that compensation remains aligned with industry standards while reinforcing fairness and transparency.
Bonuses and incentives are designed to reward strong performance and support retention of top talent. Compensation programs are structured not only to motivate employees but also to promote prudent risk management and discourage excessive risk-taking—an important consideration in financial services. In addition to performance-based pay, employees benefit from a comprehensive rewards package that includes a 401(k) match (up to 6%), stock purchase opportunities, and other financial wellness resources.
Together, these practices create a compensation framework that balances competitiveness, fairness, and long-term sustainability—helping Wells Fargo attract, retain, and reward talent across its global workforce.
Employee Perspective
“Wells Fargo has given me the opportunity to pursue my master’s degree. With the tuition reimbursement and the support of my managers, I’ve been able to gain some really valuable skills.”
— Destinee Richey, Business Intelligence Consultant
At-a-Glance
- Compensation philosophy: Pay for performance tied to individual, business, and company outcomes
- Market alignment: Global benchmarking with third-party consultants; no significant unexplained pay gaps
- Bonus structure: Performance-based incentives aligned with results and risk management
- Total rewards: 401(k) match up to 6%, stock purchase plan, financial wellness resources
External Signals
- Comprehensive Benefits: Employees give the company high marks for its benefits package, giving it an ‘A-’ rating and a 73% satisfaction score on external review sites (Comparably).
- LinkedIn Top Companies 2025: #3 overall, #1 in financial services
- Disability Equality Index: 100% score (multiple years)
- CAREERS & the disABLED Top Employers 2024: #3 ranking
- Military Friendly Employer (2025): Top 10 Gold Seal
Wells Fargo Insights
What We Do
Wells Fargo & Company (NYSE: WFC) is a leading financial services company that has approximately $2.1 trillion in assets. We provide a diversified set of banking, investment and mortgage products and services, as well as consumer and commercial finance, through our four reportable operating segments: Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth & Investment Management. Wells Fargo ranked No. 33 on Fortune’s 2025 rankings of America’s largest corporations. Our technology professionals drive innovation, information security, and big data analytics while maintaining a network that handles more than 12 billion customer interactions a year. Join us! Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader – we’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job – it’s about finding all of the elements to help you thrive, in one place. Living the Well Life means you’re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You’ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we’re recognized for it – Wells Fargo once again ranked in the top three – making us the #1 financial services employer – on the 2025 LinkedIn Top Companies list of best workplaces “to grow your career” in the U.S. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. © 2026 Wells Fargo Bank, N.A. All rights reserved. Member FDIC.
Why Work With Us
We're known for our “Well Life” approach to supporting employees’ career aspirations, work-life balance, and mental and physical health. We ranked in the top 3 on the 2025 LinkedIn Top Companies list – and #1 among financial services companies – as the best workplace “to grow your career” in the U.S.
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