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The Role
Leads enterprise systems operations across event, incident, change, and problem management. Serves as major incident commander, coordinates service restoration, improves monitoring and observability, analyzes operational trends, and drives corrective actions. Develops executive dashboards and operational reports, supports production-critical applications and infrastructure, identifies automation opportunities, and ensures governance compliance. Manages and mentors Event Management teams, allocates operational resources, and supports hiring, coaching, and talent development.
Summary Generated by Built In
About this role:
Wells Fargo is seeking a Lead Systems Operations Engineer.
In this role, you will:
7 Sep 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Wells Fargo is seeking a Lead Systems Operations Engineer.
In this role, you will:
- Lead complex, broad impact initiatives including provision of high level systems consultation for the technology teams
- Work as key participant in large scale planning of computer systems and network infrastructure for Systems Operations functional area
- Review and analyze complex technical challenges, as well as escalated support issues related to core business solutions that require in depth evaluation of multiple factors, such as alternatives, enhancements, periodic systems reviews, or improvements to existing systems
- Make decisions on technical changes and enhancements
- Consult with engineering team on change design requiring solid understanding of technical process controls or standards that influence and drive new initiatives
- Collaborate and consult with technical peers, colleagues, and mid to more experienced level managers to resolve systems support issues and achieve goals
- 5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Lead complex, broad-impact initiatives across Event Management, Incident Management, and Operational Excellence functions.
- Serve as the primary event commander during Major Incidents, coordinating technical teams through service restoration and impact analysis.
- Facilitate bridge calls and engage appropriate support teams to accelerate issue resolution.
- Collaborate with Dev and platform teams to improve event detection, monitoring, observability, and operational readiness.
- Review and analyze complex technical incidents, recurring issues, service degradations, and operational risks.
- Identify systemic issues and drive permanent corrective actions through Problem Management processes.
- Lead operational reviews, event trend analysis, and service performance reporting.
- Develop and present operational reports, executive dashboards, Power BI analytics, and leadership presentations.
- Ensure adherence to Incident, Change, Problem, and Event Management governance standards.
- Engage stakeholders and senior leadership during critical business-impacting events.
- Drive operational discipline around ticket hygiene, shift handovers, escalation management, and operational controls.
- Partner with platform and application support teams to improve Mean Time to Detect (MTTD) and Mean Time to Restore (MTTR).
- Identify opportunities to automate manual operational activities using enterprise automation tools.
- Collaborate with technical peers, colleagues, and senior leaders to resolve complex operational challenges.
- Manage and mentor Event Management engineers and analysts.
- Manage allocation of people and operational resources across shifts and critical support functions.
- Support hiring, coaching, career development, and talent management activities.
- 5+ years of Systems Engineering, Systems Operations, Production Support, Event Management, or Technology Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, or education.
- 2+ years of leadership experience managing operational support teams consisting of 10+ team members.
- Experience leading Major Incident Management (MIM) and event coordination activities in enterprise environments.
- Strong experience in Systems Engineering, Technology Operations, Infrastructure Support, or Production Support functions.
- Experience creating and managing operational reports, executive dashboards, Power BI reports, ServiceNow metrics, and leadership presentations.
- Strong understanding of Incident, Change, Problem, and Event Management processes.
- Experience managing production-critical applications and platform support activities.
- Excellent stakeholder management and executive communication skills.
- Ability to perform effectively during high-pressure, mission-critical events and outages.
- Experience within a Mission Control, Command Center, Event Management, or Major Incident Management environment.
- Strong knowledge of ITIL service management practices.
- Experience leading service restoration efforts for large-scale application and infrastructure outages.
- Strong experience with monitoring and observability platforms such as Splunk, AppDynamics, ThousandEyes, DownDetector, Healthscope, Grafana, or similar technologies.
- Experience identifying monitoring gaps and implementing proactive monitoring solutions.
- Ability to analyze operational trends and recommend improvements to increase reliability and availability.
- Experience creating executive-ready operational reports and service health dashboards.
- Experience working with cloud technologies and hybrid infrastructure environments.
- Hands-on experience with Linux operating systems and production troubleshooting.
- Knowledge of application servers, middleware technologies, databases, and enterprise infrastructure components.
- Experience supporting OpenShift, Kubernetes, or cloud-native environments.
- Proven experience with automation technologies including Ansible, AMA, AppScript, Python, Shell Scripting, or similar platforms.
- Strong analytical and problem-solving skills with the ability to make decisions during critical incidents.
- Experience collaborating across globally distributed teams and stakeholders.
- Ability to identify system bottlenecks and opportunities for operational improvement.
- Experience developing and maintaining support documentation, runbooks, operational procedures, and recovery guides.
- Excellent verbal, written, presentation, and executive communication skills.
- Strong leadership, mentoring, and people management capabilities.
7 Sep 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Skills Required
- 5+ years of Systems Engineering, Technology Architecture, Systems Operations, Production Support, Event Management, or Technology Operations experience, or equivalent experience, training, military experience, or education.
- 2+ years of leadership experience managing operational support teams of 10 or more members.
- Experience leading Major Incident Management and event coordination activities in enterprise environments.
- Strong experience in Systems Engineering, Technology Operations, Infrastructure Support, or Production Support.
- Experience creating and managing operational reports, executive dashboards, Power BI reports, ServiceNow metrics, and leadership presentations.
- Strong understanding of Incident, Change, Problem, and Event Management processes.
- Experience managing production-critical applications and platform support activities.
- Excellent stakeholder management and executive communication skills.
- Ability to perform effectively during high-pressure, mission-critical events and outages.
- Experience in a Mission Control, Command Center, Event Management, or Major Incident Management environment.
- Strong knowledge of ITIL service management practices.
- Experience leading service restoration efforts for large-scale application and infrastructure outages.
- Experience with monitoring and observability platforms such as Splunk, AppDynamics, ThousandEyes, DownDetector, Healthscope, Grafana, or similar technologies.
- Experience identifying monitoring gaps and implementing proactive monitoring solutions.
- Ability to analyze operational trends and recommend improvements to increase reliability and availability.
- Experience creating executive-ready operational reports and service health dashboards.
- Experience working with cloud technologies and hybrid infrastructure environments.
- Hands-on experience with Linux operating systems and production troubleshooting.
- Knowledge of application servers, middleware technologies, databases, and enterprise infrastructure components.
- Experience supporting OpenShift, Kubernetes, or cloud-native environments.
- Experience with automation technologies including Ansible, AMA, AppScript, Python, Shell Scripting, or similar platforms.
- Strong analytical and problem-solving skills, including decision-making during critical incidents.
- Experience collaborating across globally distributed teams and stakeholders.
- Ability to identify system bottlenecks and opportunities for operational improvement.
- Experience developing and maintaining support documentation, runbooks, operational procedures, and recovery guides.
- Excellent verbal, written, presentation, and executive communication skills.
- Strong leadership, mentoring, and people management capabilities.
Wells Fargo Compensation & Benefits Highlights
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Healthcare Strength — Health coverage begins on day one with comprehensive medical, dental, and vision options, and the company subsidizes a substantial share of premiums for U.S. employees (varying by compensation band).
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Retirement Support — A robust 401(k) program includes an employer match for eligible employees, with specifics laid out in plan materials and filings.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for eligible primary caregivers, alongside fertility coverage, adoption/surrogacy reimbursement, and lactation support.
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The Company
What We Do
Wells Fargo & Company (NYSE: WFC) is a leading financial services company that has approximately $2.2 trillion in assets. We provide a diversified set of banking, investment and mortgage products and services, as well as consumer and commercial finance, through our four reportable operating segments: Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth & Investment Management. Wells Fargo ranked No. 33 on Fortune’s 2025 rankings of America’s largest corporations. Our technology professionals drive innovation, information security, and big data analytics while maintaining a network that handles more than 12 billion customer interactions a year. Join us! Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader – we’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job – it’s about finding all of the elements to help you thrive, in one place. Living the Well Life means you’re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You’ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we’re recognized for it — Wells Fargo continues to rank on the LinkedIn Top Companies lists of best workplaces “to grow your career.” All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. © 2026 Wells Fargo Bank, N.A. All rights reserved. Member FDIC.
Why Work With Us
We're known for our “Well Life” approach to supporting employees’ career aspirations, work-life balance, and mental and physical health. Wells Fargo continues to rank on the LinkedIn Top Companies lists of best workplaces “to grow your career.”
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Wells Fargo Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Typical time on-site:
3 days a week
