Wells Fargo is seeking a Lead Systems Operations Engineer
In this role, you will:
- Lead complex, broad impact initiatives including provision of high level systems consultation for the technology teams
- Work as key participant in large scale planning of computer systems and network infrastructure for Systems Operations functional area
- Review and analyze complex technical challenges, as well as escalated support issues related to core business solutions that require in depth evaluation of multiple factors, such as alternatives, enhancements, periodic systems reviews, or improvements to existing systems
- Make decisions on technical changes and enhancements
- Consult with engineering team on change design requiring solid understanding of technical process controls or standards that influence and drive new initiatives
- Collaborate and consult with technical peers, colleagues, and mid to more experienced level managers to resolve systems support issues and achieve goals
- 5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- University degree (B.E. / B.Tech) in Technology.
- Hands on experience of 5+ years in Application and Production Support with hands on experience with Windows/Linux Operating System, Oracle database
- Hands on experience of years in ZL, Vantage, Theta Lake, Exchange, Backbone and Proofpoint
- Working knowledge of communications platforms and data sources such as Microsoft 365 (Teams, Exchange Online), chat systems, voice/recording platforms, and digital collaboration tools.
- Hands on experience with one or more of these tools - Splunk, App Dynamics, Grafana, Autosys
- Good understanding of Incident & Problem Management and Service Now
- Self-starter with good verbal and communication skills
- Strong analytical and problem-solving skills
- Incident Management - Identifying potential incidents proactively, triage, document and remediate incidents to recover application and batches to meet agreed SLA's with business partners.
- Problem Management - Identify, document, co-ordinate with relevant stakeholders to remediate recurring incidents.
- Oversee and ensure nightly batch completes within agreed business SLA's.
- Fixing the production issues to have zero business impact, and ensuring that the SLAs are being met.
- Following documented escalation procedures.
- Performing application health checks and ensuring that all applications are green before the start of business.
- Documenting known production incidents into knowledge base.
- Release co-ordination with stakeholders to ensure smooth deployment into production.
- Participate in BCP/DR activity to ensure BCP readiness of production environment.
- Ensuring all the applications and systems are up and running fine for customers.
- Handling all production support escalations and MIM (Major Incident Management) calls during India day hours and resolving the issue with minimum TTR.
- Guiding your own and partner teams during MIM call.
- Doing trend analysis and taking proactive measures for frequently occurring issues.
- Performing planned and unplanned BCP/DR activities for the application and coordinating during the event.
- Effective Incident and Problem Management
- Run Incident calls taking care of Triage, communication, escalation, root cause analysis
- Work on User support tickets
- Identify automation opportunities and implement them
- Monitor the application, application health checks, observability, defect replication in lower environment, post release checks and validation, Weekend On call responsibility, Build effective documentation
- Identify efficiencies and realize them with process improvements, automation, collaboration with Dev and Operations teams
- Understanding and exposure working in teams implementing Site Reliability Engineering (SRE) best practices
- Documentation of the production SOP and work around
- Reporting around critical production metrics
- Participate in LOB level initiatives
16 Aug 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Skills Required
- 5+ years of Systems Engineering, Technology Architecture experience or equivalent
- University degree (B.E. / B.Tech) in Technology
- 5+ years Application and Production Support experience
- Hands on experience with Windows and Linux operating systems
- Hands on experience with Oracle database
- Hands on experience with ZL, Vantage, Theta Lake, Exchange, Backbone and Proofpoint
- Working knowledge of Microsoft 365 (Teams, Exchange Online), chat systems, voice/recording platforms, digital collaboration tools
- Hands on experience with one or more: Splunk, App Dynamics, Grafana, Autosys
- Good understanding of Incident & Problem Management and ServiceNow
- Strong verbal communication skills and self-starter attitude
- Strong analytical and problem-solving skills
- Incident management: proactive identification, triage, documentation and remediation to meet SLAs
- Problem management: identify, document, coordinate remediation for recurring incidents
- Oversee nightly batch processing and ensure SLAs are met
- Perform application health checks, release coordination, and BCP/DR activities
- Handle production support escalations and Major Incident Management (MIM) calls during India day hours
- Experience with Site Reliability Engineering (SRE) practices and observability
Wells Fargo Compensation & Benefits Highlights
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Retirement Support — Retirement support is anchored by a dollar‑for‑dollar 401(k) match on employee contributions after one year of service, with an additional non‑matching company contribution for some lower‑paid employees. Access to an employee stock purchase plan further expands long‑term savings opportunities.
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Parental & Family Support — Family supports include up to 16 weeks of paid parental leave available from the first day of employment, plus paid critical‑caregiving leave and extensive backup care options. Fertility, adoption, and surrogacy programs are highlighted with meaningful coverage and reimbursements, including a combined lifetime maximum up to $35,000 for eligible expenses.
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Healthcare Strength — Health coverage is comprehensive from day one, spanning medical, dental, vision, mental health, prescriptions, and preventive care often fully covered in‑network. Employer cost‑sharing is emphasized alongside no‑cost counseling through the EAP within plan limits.
Wells Fargo Insights
What We Do
Wells Fargo & Company (NYSE: WFC) is a leading financial services company that has approximately $2.2 trillion in assets. We provide a diversified set of banking, investment and mortgage products and services, as well as consumer and commercial finance, through our four reportable operating segments: Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth & Investment Management. Wells Fargo ranked No. 33 on Fortune’s 2025 rankings of America’s largest corporations. Our technology professionals drive innovation, information security, and big data analytics while maintaining a network that handles more than 12 billion customer interactions a year. Join us! Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader – we’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job – it’s about finding all of the elements to help you thrive, in one place. Living the Well Life means you’re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You’ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we’re recognized for it — Wells Fargo continues to rank on the LinkedIn Top Companies lists of best workplaces “to grow your career.” All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. © 2026 Wells Fargo Bank, N.A. All rights reserved. Member FDIC.
Why Work With Us
We're known for our “Well Life” approach to supporting employees’ career aspirations, work-life balance, and mental and physical health. Wells Fargo continues to rank on the LinkedIn Top Companies lists of best workplaces “to grow your career.”
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