The EFT (Enterprise Functions Technology) Platform Management for HR, Public Affairs, and Legal group is seeking a Lead Systems Operations Engineer. This role will have a focus on ITIL process, Workday capability/support, and data distribution. This position is a senior level technical role that will lead application support of production systems with a focus on incident management, problem management, change/release, and other ITIL based functions. The individual will need to lead discussions and collaboration with development and business teams and be able to develop a deep understanding of applications and business functionality. This role will be responsible for leading efforts to transform and mature services provided by the global team, drive adoption of core tool sets, and strengthen the partnerships with development and business partners.
In this role, you will:
- Lead complex, broad impact initiatives including provision of high level systems consultation for the technology teams
- Work as key participant in large scale planning of computer systems and network infrastructure for Systems Operations functional area
- Review and analyze complex technical challenges, as well as escalated support issues related to core business solutions that require in depth evaluation of multiple factors, such as alternatives, enhancements, periodic systems reviews, or improvements to existing systems
- Make decisions on technical changes and enhancements
- Consult with engineering team on change design requiring solid understanding of technical process controls or standards that influence and drive new initiatives
- Collaborate and consult with technical peers, colleagues, and mid to more experienced level managers to resolve systems support issues and achieve goals
- Provide SME knowledge related to the Workday vendor product and associated support.
- Provide SME knowledge related to data distribution and batch related activities for HR data.
- Help mature and transform the team to a best-in-class service organization
- Drive adoption of core tooling and align to ITIL services
- Execute incident, problem, change and release management across a wide range of applications and technologies
- Drive remediation activities, run incident bridges, and provide status on active issues
- Drive root cause identification and preventative actions
- Effectively multi-task across a wide range of activities
- Communicate effectively (both verbal and written) with leadership within technology and the business
- Work with vendors and vendor products to troubleshoot issues
- Identify gaps and single points of failure in current technology process or design
- Create, Update and maintain all aspects application specific troubleshooting documentations and runbooks along with training/knowledge transfer to other team members
- Create, Update and maintain all aspects of application specific build/configuration documentation along with training/knowledge transfer to other team members
- Drive identification and development of automation for repetitive tasks and reduce team toil via SRE practices.
- Experience with observability tool setup and configuration for Splunk, AppDynamics or similar.
- 5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Experience supporting the Workday vendor product.
- Experience support data distribution and batch activities.
- Strong experience in application production support
- Experience supporting an enterprise-level environment
- Ability to interact with all levels of an organization; including management
- Strong verbal, written, and interpersonal communication skills
- Outstanding problem solving and decision-making skills
- Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
- Ability to work effectively in a team environment
- Ability to manage initiatives involving process improvements
- BS/BA degree or higher in science or technology
- This position is not eligible for Visa sponsorship
- This position offers a hybrid work schedule - ability to work in office
- Will require some off hour support and on-call rotation for system changes, issue investigation and coordination with other teams
- Relocation assistance is not available for this position
Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.
$119,000.00 - $206,000.00
Benefits
Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.
- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance, critical illness insurance, and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
26 Jun 2026
* Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
#BI-Hybrid
Skills Required
- 5+ years of Systems Engineering, Technology Architecture experience or equivalent
- Experience with ITIL processes (incident, problem, change, release management)
- Execute incident, problem, change and release management across applications
- On-call rotation and off-hour support availability
- Experience supporting the Workday vendor product
- Experience supporting data distribution and batch activities for HR data
- Strong experience in application production support in an enterprise environment
- Experience with observability tool setup and configuration (Splunk, AppDynamics, or similar)
- Ability to interact with all levels of the organization and strong verbal, written, interpersonal communication skills
- Outstanding problem solving and decision-making skills; ability to prioritize and work under pressure
- Ability to manage initiatives involving process improvements and drive adoption of core tooling
- BS/BA degree or higher in science or technology
Wells Fargo Compensation & Benefits Highlights
-
Retirement Support — The package includes a dollar‑for‑dollar 401(k) match on employee contributions up to 6% of eligible pay and access to a stock purchase plan with no brokerage or dividend reinvestment fees. This combination supports long‑term savings and ownership alongside salary.
-
Parental & Family Support — The offering provides up to 16 weeks of paid parental leave for a primary caregiver, reimbursement up to a $35,000 lifetime maximum for adoption, surrogacy, and donor expenses, and backup child and adult care days. Additional paid critical caregiving leave underscores support for broader family needs.
-
Leave & Time Off Breadth — Paid time off scales meaningfully with tenure, paired with up to 13 paid holidays annually and separate community‑service PTO. This breadth gives employees structured flexibility for rest, holidays, and volunteering.
Wells Fargo Insights
What We Do
Wells Fargo & Company (NYSE: WFC) is a leading financial services company that has approximately $2.1 trillion in assets. We provide a diversified set of banking, investment and mortgage products and services, as well as consumer and commercial finance, through our four reportable operating segments: Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth & Investment Management. Wells Fargo ranked No. 33 on Fortune’s 2025 rankings of America’s largest corporations. Our technology professionals drive innovation, information security, and big data analytics while maintaining a network that handles more than 12 billion customer interactions a year. Join us! Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader – we’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job – it’s about finding all of the elements to help you thrive, in one place. Living the Well Life means you’re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You’ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we’re recognized for it – Wells Fargo once again ranked in the top three – making us the #1 financial services employer – on the 2025 LinkedIn Top Companies list of best workplaces “to grow your career” in the U.S. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. © 2026 Wells Fargo Bank, N.A. All rights reserved. Member FDIC.
Why Work With Us
We're known for our “Well Life” approach to supporting employees’ career aspirations, work-life balance, and mental and physical health. We ranked in the top 3 on the 2025 LinkedIn Top Companies list – and #1 among financial services companies – as the best workplace “to grow your career” in the U.S.
Gallery
Wells Fargo Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
