Lead Systems Operations Engineer - Platform Reliability Engineering, SRE, Observability and Monitoring, Platform Support

About this role:
Wells Fargo is seeking a Philanthropy & Community Impact Manager - India and the Philippines to lead and execute community impact and philanthropic strategy across both markets. This role is responsible for managing market-level philanthropy, nonprofit partnerships, employee volunteerism, and regulatory compliance while advancing enterprise priorities related to reputation, trust, and social risk.
With dual reporting to the Head of Employee Volunteerism, Disaster, and Global Philanthropy and the Head of Public Affairs for India and the Philippines, this role operates within complex regulatory and cultural environments and requires close collaboration with Legal, Risk, Compliance, Communications, and business partners. The successful candidate will demonstrate strong regional expertise, sound judgment, and the ability to influence outcomes without direct authority.
In this role, you will:

• Set and execute enterprise-aligned philanthropy and community impact strategies for India and the Philippines, ensuring alignment with Wells Fargo's brand, business, and risk objectives.
• Manage a portfolio of nonprofit partners with clear accountability for outcomes, governance, and performance.
• Oversee grantmaking processes, including due diligence, approvals, monitoring, reporting, and renewals, in compliance with internal policies and country-specific regulations.
• Partner closely with Legal, Risk, and Compliance to navigate complex regulatory environments related to international philanthropy and corporate social responsibility.
• Lead employee volunteerism across India and the Philippines, including strategy, program design, nonprofit engagement, participation tracking, and alignment with enterprise volunteer priorities.
• Prepare materials and briefings to support senior leader and Board-level engagement related to regional philanthropy, risk considerations, and impact outcomes.
• Manage and develop a team of four in-country CSR professionals and an operations team of five, setting clear priorities and expectations and ensuring consistent execution across markets.
• Drive a culture of accountability and inclusion through effective performance management, recognition, and collaboration across a matrixed environment.
• Monitor community needs, portfolio performance, and impact data to inform strategy and continuous improvement.
• Job Expectations
• Demonstrate a strong risk and compliance mindset and adhere to all applicable Wells Fargo policies and procedures as well as regulatory requirements.
• Exercise sound judgment and cultural fluency when engaging Non-Governmental Organization (NGO) leaders.
• Build trust and influence across corporate functions and geographies, often without direct authority.
• Demonstrate executive presence and sound judgment, credibly challenging peers and partners when needed, and providing trusted counsel to senior leaders.
• Nurture a high-performing team through ongoing coaching, feedback, and career development support, including regular 1:1s, goal setting, and development planning for team members.
• Apply rigorous analytical and strategic thinking to evaluate philanthropic investments, synthesize complex issues, and deliver clear, decision-ready recommendations that inform enterprise priorities.
• Advance innovative, collaborative solutions for social change, integrating community insight, data, and business context to enhance brand strength and mitigate community-related risk.
• Travel up to 20%, including international travel, as required.

Required Qualifications:

• 10+ years of Community Impact or Sustainability experience, demonstrated through one or a combination of the following: work experience, training, military experience, education
• 4+ years of management or leadership experience

Desired Qualifications

• Demonstrated ability to navigate regulatory and compliance requirements outlined in the Companies Act (India).
• Strong knowledge of philanthropic and nonprofit ecosystems in India.
• Strong executive-level communication skills and experience supporting senior leader or Board-level engagement.
• Proven ability to operate effectively in a matrixed, regulated environment.
• Proven experience managing large, complex philanthropic grant portfolios, including financial planning, forecasting, variance analysis, and disciplined resource allocation at scale.
• Deep expertise leveraging qualitative and quantitative data to inform grantmaking decisions, optimize portfolio performance, strengthen partner relationships, and clearly demonstrate impact.

Posting End Date:
24 May 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.