A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities.
The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.
Job Summary
Responsible for developing, maintaining, and supporting complex technical infrastructures, hardware, and system software components. Act as team lead providing expert technical direction. Interface with business stakeholders on complex projects.
Major Tasks, Responsibilities, and Key Accountabilities
- Performs installation, configuration, maintenance, debugging, and support for systems software/hardware, including implementation support for multiple infrastructure platforms.
- Tunes platforms to ensure expected availability and performance levels are achieved. Performs root cause analyses for service interruption recoveries. Creates preventative measures.
- Develops expert knowledge of industry best practices and uses that knowledge to provide technical support to project team members.
- Provides 24/7 on-call support for assigned systems, including investigating and troubleshooting problems.
- Interacts with requestors and architects to define system requirements. Translates the requirements into technical specifications. Interchangeably works with technical business-oriented teams.
- Implements and maintains tools/applications to ensure systems have sufficient security controls. Evaluates and researches upgrades, patches, and new system functionalities. Researches, plans, and implements new system technologies. Evaluates new and emerging technologies and methodologies to find faster, cost effective, and more reliable solutions for existing and proposed systems.
- Participates in system design. Recommends architectural direction for new operating system functions, hardware features, or application needs to help drive standard and efficient applications and infrastructure design. Aligns the infrastructure roadmap with the application technology strategy, hardware vendor roadmaps, and service capabilities. Leads a team of system engineers and senior system engineers.
Nature and Scope
- Displays the highest level of critical thinking and analysis in bringing successful resolution to high-impact, complex, and/or cross-departmental problems. Makes prompt, sound decisions when faced with complex and often contradictory alternatives that result in successful outcomes.
- Operates with considerable latitude. Situations may have little or no precedent requiring original or new concepts or approaches without guidance from others. Reaches decisions under conditions of uncertainty.
- Develops or engages/directs others in developing innovative solutions to important, highly complex strategic and operating problems; cross-departmental considerations are often present.
Work Environment
- Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
- Most of the time is spent sitting or standing in the same location and/or there may be a need to stoop regularly or move/lift light material or equipment (typically less than 8 pounds).
- No travel required.
Education and Experience
- Typically requires BS/BA in a related discipline. Generally 8+ years of experience in a related field OR MS/MA and generally 5+ years of experience in a related field. Certification is required in some areas.
Preferred Qualifications
- 5-10 years of experience in Field Support, Desktop Support, or Executive / VIP IT Support
- Strong knowledge of Windows, macOS, Microsoft 365, Active Directory, mobile OS (iOS/Android), and collaboration tools
- Proficient with IT security standards, A/V conferencing systems, and computer network troubleshooting
- Experience supporting executives, senior leadership, or high-profile users
- VIP User Support (70%)
- Act as the single point of contact for VIP users, ensuring priority handling and coordination for incident resolution
- 2 direct reports to train, mentor and give daily direction
- Maintain VIP-specific documentation, preferences, asset records, and support history
If you’re looking to play a role in building America, consider one of our open opportunities. We can’t wait to meet you.
Top Skills
What We Do
White Cap and its affiliates serve as a one-stop shop, providing concrete accessories and chemicals, tools and equipment, building materials and fasteners, erosion and waterproofing products, and safety products to professional contractors by meeting their distinct and customized supply needs in non-residential, infrastructure, and residential end markets. White Cap operates approximately 500 branches across North America with more than 10,500 employees supporting approximately 200,000 customers.
For more information about White Cap, visit about.whitecap.com
